Support Organization Leader

1 week ago

Sydney, New South Wales, Australia beBeeLeadership Full time $180,000 - $200,000

Regional Leader Wanted: We seek a highly skilled and experienced professional to lead our customer support organization across a designated geographic region.

The ideal candidate will have excellent leadership, technical knowledge, and customer-centric skills to build a world-class support experience.

This role requires collaboration with global teams, stakeholders, and cross-functional departments to ensure seamless platform functionality, quick resolution of technical issues, and alignment with regional needs and standards.

Key Responsibilities:

  • Develop and implement the regional customer support strategy aligned with global standards and regional business objectives.
  • Lead, mentor, and manage a regional support team to provide high-quality technical support for the organization's platform.
  • Foster a collaborative and customer-focused team culture, encouraging proactive issue resolution and continuous improvement.
  • Represent the department in senior leadership discussions and planning sessions.
  • Establish and maintain a support structure to handle escalations, complex issues, and critical incidents, coordinating with global teams as needed.
  • Oversee leaders who manage support tickets, track performance metrics, and analyze trends to identify recurring issues, implement long-term solutions.

Customer Experience Management & KPI's: Ensure that all support operations adhere to regional data privacy and security regulations, as well as industry standards.

Operational Excellence: Implement scalable support operations including self-service tools, AI, and knowledge bases.

Service Quality and Continuous Improvement: Define and track key performance indicators (KPIs) to measure service quality, response time, and user satisfaction within the region.

Regional Compliance and Security: Act as the primary regional liaison with stakeholders, communicating platform performance, user feedback, and support initiatives.

Stakeholder and Vendor Management: Work closely with third-party vendors and partners to ensure their services meet required service-level agreements (SLAs) and support needs.

Training and Knowledge Sharing: Ensure delivery of training programs for support staff to ensure a thorough understanding of platform functionalities, policies, and troubleshooting methods.

Required Qualifications:

  • Bachelor's degree in Engineering, Business or Computer Science, or related field.
  • 8+ years of experience in Technical Engineering with at least 3+ years in a senior leadership capacity.
  • Demonstrated success managing large regional or global support teams in a fast-paced, high-growth environment.
  • Excellent problem-solving, interpersonal, and leadership skills.
  • Strong analytical, communication, and problem-solving skills.
  • Proven track record of managing global teams and driving operational excellence.

  • Highly Organized Support Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeSupport Full time

    Job DescriptionWe are seeking a highly organized and proactive individual to provide comprehensive support to senior leaders.Your primary responsibility will be to manage diaries and calendars, triage emails, prioritize tasks, and prepare briefing materials and reports.You will also handle operational coordination by organizing leadership meetings, offsites,...

  • Workplace Organizer

    4 days ago

    Sydney, New South Wales, Australia beBeeOrganizer Full time $88,988 - $114,936

    Job Title: Workplace OrganizerThis role focuses on developing and implementing effective campaigns and strategies to assist members in achieving positive change within their workplaces.The primary function of this position is to recruit members, develop delegates and workplace leaders, and promote our members' issues in the public and political arena.A...

  • Event Organizer Position

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $80,000

    Job Title: Events CoordinatorWe are seeking a highly organized and detail-oriented Events Specialist to join our organization. The successful candidate will be responsible for coordinating events, managing facilities, and providing exceptional customer service.Key Responsibilities:Coordinate events, meetings, and training sessions, ensuring smooth execution...

  • Organic Growth Marketer

    2 weeks ago

    Sydney, New South Wales, Australia Airtree Ventures Full time

    Airtree are advertising this role on behalf of Human Health, one of our portfolio companies.Our mission is to give everyone access to personalised healthcare.Nearly three-quarters of the global population are affected by chronic disease (WHO), yet most healthcare innovation targets the wealthy - with concierge clinics, luxury wearables, and $1,000+ blood...

  • Strategic Organization Development Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeBusiness Full time $140,000 - $220,000

    Job OpportunityThis is an exciting opportunity to join a Human Resources Business Partner. You will partner with leaders to scale and deliver a best-in-class organization.">About the RoleThis role offers a chance to collaborate with Core Engineering team and leaders to create a top-performing organization. Your primary objective would be to develop and...

  • Highly Organized Event Support Professional

    1 week ago

    Sydney, New South Wales, Australia beBeeEventCoordinator Full time $75,000 - $80,000

    International Event Coordinators are sought after by leading companies worldwide. The ideal candidate will be a proactive, highly organized professional with a passion for delivering exceptional support to visionaries in the events industry.">Job Description:"We're working with a prominent international events company seeking an Executive Assistant to...

  • Organic Growth Marketer

    3 weeks ago

    Sydney, New South Wales, Australia Airtree Full time

    Airtree are advertising this role on behalf of Human Health, one of our portfolio companies.Our mission is to give everyone access to personalised healthcare.Nearly three-quarters of the global population are affected by chronic disease (WHO), yet most healthcare innovation targets the wealthy - with concierge clinics, luxury wearables, and $1,000+ blood...

  • Organic Growth Marketer

    3 weeks ago

    Sydney, New South Wales, Australia Buscojobs Full time

    Airtree are advertising this role on behalf of Human Health, one of our portfolio companies.Our mission is to give everyone access to personalised healthcare.Nearly three-quarters of the global population are affected by chronic disease (WHO), yet most healthcare innovation targets the wealthy - with concierge clinics, luxury wearables, and $1,000+ blood...

  • Organic Growth Marketer

    2 weeks ago

    Sydney, New South Wales, Australia Airtree Ventures Full time

    Airtree are advertising this role on behalf of Human Health, one of our portfolio companies.Our mission is to give everyone access to personalised healthcare.Nearly three-quarters of the global population are affected by chronic disease (WHO), yet most healthcare innovation targets the wealthy - with concierge clinics, luxury wearables, and $1,000+ blood...

  • Document Organizer

    7 days ago

    Sydney, New South Wales, Australia beBeeDocumentController Full time $72,000 - $96,000

    As a professional document controller, you will be responsible for managing the flow of documents within the organization. This includes typing all dictaphoned reports, managing the reports ledger, chasing down overdue or late reports, and providing data for team members' reports KPI.Key Responsibilities:Typing and transcribing audio recordings into written...