End of Life Service Coordinator

6 days ago

Toowoomba, Queensland, Australia beBeeDignified Full time $58,000 - $83,000

Job Title: End of Life Service Coordinator

The role involves supporting families in their time of need, ensuring that the deceased is handled with dignity and respect. This is a unique opportunity to make a positive impact on people's lives.

As an End of Life Service Coordinator, you will:

  • Collaborate with colleagues to deliver high-quality services to families.
  • Oversee the care and transportation of the deceased, adhering to strict standards and protocols.
  • Work closely with families to understand their needs and preferences, providing empathetic and compassionate support throughout the process.
  • Demonstrate strong communication skills, both verbally and in writing, to ensure seamless interactions with families, colleagues, and other stakeholders.
  • Possess a valid driver's license and be able to operate company vehicles safely and efficiently.

This is a dynamic and rewarding role that requires a strong sense of empathy and understanding. If you are passionate about delivering exceptional service and making a difference in people's lives, we encourage you to apply.

Key Responsibilities:

  • Support funeral services through vehicle and transport operations, maintaining high standards at all times.
  • Collaborate with colleagues to bring the deceased into our care with dignity and respect.
  • Oversee proceedings on the day, ensuring pre-arranged plans and ad-hoc requests are implemented.

Key Skills:

  • Excellent customer service skills and a commitment to delivering exceptional service.
  • Able to balance operational and commercial priorities with an empathetic and compassionate approach towards people.
  • Effective communication with grieving families and the deceased.
  • A personal drive to make a positive impact on people's lives.
  • Possess a valid driver's license.

Benefits:

  • Access to career progression opportunities, with over 20% of roles appointed from within.
  • Enjoy access to our benefits programs, including Thrive salary packaging and Thrive purchasing power.

Why Work with Us:

InvoCare is a leading provider of funeral services across Australia, New Zealand, and Singapore. As a team member, you will have the opportunity to work with dedicated professionals who share your passion for delivering exceptional service and making a difference in people's lives.

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