Senior Technical Solutions Specialist

1 day ago

Canberra, ACT, Australia beBeeEngineer Full time $110,000 - $120,000
Job Description

We are seeking an experienced End User Computer Engineer to join our team. As a key member of the team, you will contribute your skills and expertise in managing and enhancing quality end user enabling technologies.

You will work closely with team members and team leads to organize and prioritize work activities to achieve agreed objectives, while maintaining and developing key business relationships.

Key Responsibilities:
  • Design, Development, Maintenance and Support for:
    • The Standard Operating Environment (SOE), including desktop productivity software and corporate device configurations (desktop and iOS mobile)
    • The enterprise messaging and collaboration environment
    • Enterprise remote access solutions (virtual desktop and VPN)
  • Packaging and deployment of applications
  • Management of automated patching processes
  • Providing expert technical advice across supported platforms and services
  • Provide Level 3 support for complex technical issues escalated from service desk and Level 2 teams
  • Collaborate with infrastructure, security, and application teams to ensure seamless integration and policy enforcement
  • Develop and maintain technical documentation, SOPs, and knowledge base articles
  • Participate in project planning and execution for upgrades, migrations, and new service rollouts
  • Monitor system performance and implement proactive measures to ensure reliability and scalability
  • Mentor junior engineers and contribute to continuous improvement initiatives
Required Skills and Qualifications:
  • Experience/knowledge of Microsoft 365 Apps for Enterprise (M365 Pro Plus) including servicing, update channels, and M365 licensing
  • Expert knowledge of Windows 11, Intune and Group Policy configuration (including Advanced Group Policy Management)
  • Experience with Mobile Device Management (MDM) / Mobile Access Management (MAM) through Intune
  • MECM (SCCM) and Intune skills including SOE creation/maintenance, application packaging and patching
  • Strong experience in writing technical documentation including SOPs and design documentation
Skills Required:
  • Strong skills in Microsoft Exchange and Microsoft Intune, in-depth experience in automation in an enterprise ICT context
  • Strong stakeholder engagement and management skills
  • Excellent communication skills (written and verbal)
  • Dedication to development as part of a team, including through preparation of detailed documentation and supporting colleagues through coaching and training
  • Strong problem-solving or analytical skills with a focus on resolving issues
  • Dedication to quality assurance and continual improvement
  • Ability to work under broad supervision with a high-degree of independence, and also to work collaboratively within a geographically-disperse team
Desirable Skills:
  • Experience with Citrix Virtual Apps and Desktops (CVAD)
  • Experience with Australian Government IT Cyber Security processes including ISM, Essential 8 and ACSC hardening guides

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