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Customer Experience Specialist
2 weeks ago
This role offers the opportunity to work in a part-time capacity based in our Wallan Branch, where you will be empowered to make a positive difference for customers and communities.
Key responsibilities include being the first point of contact for customers, assisting them with identifying suitable products and services, and providing a seamless experience every step of the way.
You will also have the chance to demonstrate self-service and digital banking options to help make banking simple, easy, and secure.
Furthermore, this position involves undertaking ongoing training and development to enhance your career.
Required Skills and QualificationsTo succeed in this role, you should possess a passion for delivering an exceptional customer experience and an unwavering commitment to quality.
You must be able to work collaboratively as a team, be self-motivated, and have energy to create a great customer experience.
A keen eye for detail is essential to ensure transactions are completed efficiently and accurately.
Additionally, you should appreciate inclusion and the diversity of our customers.
Interest in upskilling and career development opportunities is also desirable.
BenefitsAs an employee, you will have access to a range of benefits including competitive rates and reduced fees on home loans, credit cards, and insurances.
Extensive benefits and discounted offers are available on travel, fitness, events, and technology.
Leave benefits include parental leave, religious leave, special leave, sporting activities leave, and volunteer leave.
Health and wellbeing benefits are also provided, including discounts on a wide selection of products to suit personal circumstances.
About Us & DiversityWe foster a diverse and inclusive workplace where employees feel valued and respected for being authentic.
We are committed to providing an environment where you can work your way.
