Customer Service Specialist

1 week ago

Horsham, Australia beBeeCustomer Full time $45,000 - $65,000

Job Overview

">Role Description

This role involves assisting customers in achieving their banking goals, handling transactions, educating them about online platforms and recommending products and services that fit their needs.

Key Responsibilities
  • Explore customers' needs through in-depth conversations to help them achieve their financial objectives.
  • Support customers with digital literacy and online banking needs.
  • Handle transactions, cash, queries, and paperwork while maintaining risk awareness.
  • Engage in ongoing learning with on-the-job training and external development opportunities.
  • Build connections by supporting customers, giving back to communities, and enjoying a positive team culture.
Requirements
  • Experience in a customer service environment with the ability to achieve targets.
  • Strong attention to detail to ensure secure, accurate transactions with a risk mindset.
  • Confidence communicating with customers face to face and over the phone.
  • Eagerness to understand and communicate what makes the company different.
  • Drive for collaboration and a team-focused mindset.
  • Experience in the banking and finance industry is an advantage but not essential.
What We Offer
  • Big impact that matters: your work directly benefits customers and communities.
  • Be more than a number: join a diverse team that values you.
  • Career opportunities and flexibility with supportive policies and development.

As a valued employee, you will also get access to various benefits including health and wellbeing support, discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family. Our corporate university BEN U provides opportunities for learning and growth.

We believe in creating a better future together, which means embracing diversity and promoting inclusivity in all aspects of our business. If you require any adjustments to the application or interview processes, please let us know.

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