Communication & Engagement Lead
2 months ago
The Reject Shop is a leading Australian discount variety retailer with a strong focus on customer satisfaction and team culture. We are seeking a skilled Communications and Engagement Lead to join our Operations Team and drive national communications between Store Support Centre and stores.
Key Responsibilities- Develop and implement a structured approach to national communications, ensuring efficient execution of actions for right first-time delivery in a safe manner.
- Support and communicate all change business programs to stores, building a communication framework that determines timeframes and requirements for delivery.
- Collaborate with key stakeholders to drive initiatives and ensure achievement of milestones to the critical path.
- Maintain the company portal with all new and updated information, reviewing and responding to all store feedback from relevant channels.
- Own the process of sourcing two-way feedback from stores and Store Support on implementation and queries.
- Assist in the planning and execution of meetings and national conferences, providing beneficial insights that support change and business improvement.
- Demonstrated experience in a similar role, with strong communication skills and a high attention to detail.
- Tertiary qualification in communications is preferred, with refined organizational skills and Microsoft Office Suite and technical skills.
- The ability to work with diverse groups and senior stakeholders, with a customer-focused approach and a proactive and initiative-driven mindset.
- Quality-oriented and professional approach, with a person of high integrity and a passion for excellence.
We are a 100% Australian-owned and operated company, offering a warm, friendly, and supportive work environment. We pride ourselves on our supportive team culture and understanding our customers, delivering the best value and variety possible.
We are committed to helping all Australians save money every day, and we are excited to have you join our team to help us achieve this goal.
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