Business Application Systems Manager

7 days ago

Melbourne, Victoria, Australia beBeeApplicationSupport Full time $120,000 - $180,000

As a Business Systems Leader, you will have the opportunity to shape your career and work alongside a collaborative team of experts.

About This Role

You will partner closely with clients on various engagements, ensuring that business application systems are maintained and supported to achieve efficient and effective delivery of services aligned to contractual obligations.

Key Responsibilities:

  • Manage application configuration and upgrades to enhance system functionality and performance.
  • Conduct problem analysis and resolution for complex application problems in conjunction with clients and external application or service providers.
  • Improve application features and functionalities.
  • Provide suggestions for system and business improvement through data-driven insights and expert knowledge.
  • Collaborate with cross-functional teams to plan and execute application/infrastructure releases and configuration changes.
  • Contribute to the planning of application/infrastructure scalability to meet growing business demands.

You will be responsible for managing escalations from the client, providing specialist advice to key stakeholders about the best ways to meet business IT requirements regarding applications support, and influencing and re-aligning stakeholders' expectations where necessary.

Requirements

To succeed in this role, you must possess:

  • Extensive experience supporting/administering large-scale support services.
  • Senior-level 10–12 years' experience in leadership roles, managing large-scale IT infrastructure and/or cloud support services.
  • Proven experience in leading, managing, and mentoring support teams.
  • Highly proficient in Incident and Problem Management methodologies.
  • Demonstrated experience in providing services aligned to agreed Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
  • Comprehensive knowledge of the ITIL Framework and/or experience in IT operations management using ITIL with an understanding of the full IT lifecycle.
  • Demonstrable experience in conflict resolution and negotiation.
  • Excellent customer service skills with the ability to develop strong partnerships with key stakeholders and business units.

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