
Business Applications Systems Manager
7 days ago
Job Title: Strategic Application Support Specialist
">This is a dynamic and challenging role that requires a collaborative leader to drive service delivery excellence.
>About the Job:
- Maintenance and support of client business application systems for efficient delivery of services.
- Configuration and upgrades management, problem analysis and resolution for complex applications.
- Improvement of application functionality and performance, providing suggestions for system and business improvement.
- Contributing to the planning of application/infrastructure releases and configuration changes.
- Providing input to application/infrastructure scalability.
- Ensuring compliance with engagement procedures and policies.
- Managing escalations from clients.
Requirements:
- Extensive experience in large-scale support services administration.
- Senior-level experience in leadership roles managing large-scale IT infrastructure and/or cloud support services.
- Proven experience in leading and mentoring support teams.
- Highly proficient in Incident and Problem Management.
- Comprehensive knowledge of the ITIL Framework or experience in IT operations management using ITIL.
Benefits:
- A diverse collective of free-thinkers and entrepreneurs with opportunities for career growth.
- Flexible working arrangements and hybrid work options.
- A multitude of learning opportunities and access to certifications.
- A competitive total reward package and peer recognition portal.
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