Customer Service Representative

1 month ago


Lidcombe, Australia Belgravia Health & Leisure Group Pty Ltd Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Café/Kiosk Attendant at the Auburn Ruth Everuss Aquatic Centre.

As a key member of our hospitality team, you will be responsible for delivering exceptional customer service to our patrons, ensuring a positive experience for all visitors.

Key Responsibilities
  • Provide outstanding customer service, responding to customer inquiries and resolving issues in a professional and courteous manner.
  • Maintain the appearance and presentation of the café, ensuring a clean and welcoming environment for customers.
  • Replenish condiments and supplies as needed, ensuring a seamless customer experience.
  • Follow health and safety guidelines, adhering to all relevant regulations and protocols.
  • Operate a Point of Sale (POS) system, handling cash and credit transactions with accuracy and efficiency.
  • Promote the centre's services and programs to our patrons, highlighting our unique offerings and benefits.
  • Develop and maintain good working relationships with colleagues and customers, fostering a positive and inclusive team environment.
  • Provide information on our product range, including promoting healthy food options and special deals.
  • Work flexible hours, including mornings, evenings, and weekends, with the possibility of increased hours during peak periods.
Requirements
  • Positive, friendly, and helpful attitude, with a strong focus on customer satisfaction.
  • Coffee making and barista skills, with the ability to work in a fast-paced environment.
  • Food handling certificate and current first aid certificate (Workplace Level 2).
  • Current CPR certificate and food handlers qualification.
  • Police check and working with children check.
  • Ability to work in a team environment, with a flexible and adaptable approach.
About Us

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG), a leading provider of leisure and wellness services in Australia and New Zealand. We are committed to delivering exceptional customer experiences and fostering a positive and inclusive work environment.

We are an equal opportunities employer, welcoming applications from diverse candidates who share our values and commitment to excellence.



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