Retail Banking Services Representative

3 weeks ago

North Ryde, New South Wales, Australia Commonwealth Bank of Australia Full time

As the public face of the Commonwealth Bank of Australia, our Retail Banking Services (RBS) team delivers a seamless banking experience to millions of customers. We have been serving our communities for over 100 years with market-leading products, services, and technology.

Our team members positively impact customers' lives by delivering exceptional service and providing holistic solutions. We are looking for a Customer Banking Specialist to join our Eastwood Branch team.

Key Responsibilities:

  • Have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking, and Financial Advice.
  • Support customers with enquiries, maintenance on accounts, and process applications for credit products.
  • Complete Financial Health Checks to assess customers' financial needs and identify any changes.
  • Provide options for customers through education and demonstration of our in-branch technology and digital banking options.
  • Problem solve and provide effective solutions while championing our processes, procedures, and risk-adverse culture.

Requirements:

  • Proven experience delivering exceptional customer service, ideally in Financial Services, Retail, or Hospitality.
  • Excellent communication skills and the ability to articulate financial terms in a clear way.
  • The ability to ask the right questions, find solutions, act with integrity, and place the customer at the centre of everything you do.
  • Ability to work in a busy, commercial, and driven retail environment while seeing the big picture for customers and providing them with holistic solutions.
  • Genuine interest in building a career with the Commonwealth Bank of Australia and improving the financial wellbeing and lives of our customers.
  • Mandarin language skills highly desired.

What We Offer:

At the Commonwealth Bank of Australia, we are committed to making a real difference for Aboriginal and/or Torres Strait Islander Peoples. You will be part of a community that will support you professionally and personally, every step of the way. Beyond your team, you will also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across the Commonwealth Bank of Australia.

We are aware of some accessibility issues on our site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

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