IT Systems Support Specialist

3 weeks ago


Perth, Western Australia Insignia Financial Full time

Role Overview


We are seeking a skilled IT Systems Support Specialist to provide expert IT support to Insignia Financial staff.


Key Responsibilities



  • Provide first and second-level support for Insignia's systems and applications.
  • Work with the Service Desk, remote support, call center, and site support teams to deliver high-quality support.
  • Deliver 'Client First' service in line with our core principles.
  • Handle helpdesk escalations and work with internal technical teams and external vendors for resolution.
  • Keep procedures up to date and implement process improvements.
  • Test and roll out new software to keep us ahead of the game.

Requirements



  • Candidate must have proven experience in an enterprise IT department with a strong passion for customer service and technology.
  • Strong problem-solving skills with the ability to take initiative and work independently.
  • Hands-on experience with remote support tools and excellent telephone etiquette.
  • Ability to thrive under pressure and flexibility to work outside standard hours when needed.
  • Expertise in Microsoft Active Directory, SCCM, and Exchange, along with Office Suite proficiency.
  • Knowledge of computer hardware, operating systems, networking, and security applications.
  • Experience with remote site support and backup software.

What We Offer


We provide a dynamic and supportive work environment where you can grow your technical know-how and contribute to the company's mission to create financial wellbeing for every Australian.


About Insignia Financial


Insignia Financial is a leading financial wellbeing organisation, dedicated to helping people feel good about their money. We are passionate about creating a better future for Australians, and we believe that technology plays a critical role in achieving this goal.


How to Apply


If you are a motivated and skilled IT professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your experience and qualifications.


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