IT Systems Support Specialist
3 weeks ago
Role Overview
We are seeking a skilled IT Systems Support Specialist to provide expert IT support to Insignia Financial staff.
Key Responsibilities
- Provide first and second-level support for Insignia's systems and applications.
- Work with the Service Desk, remote support, call center, and site support teams to deliver high-quality support.
- Deliver 'Client First' service in line with our core principles.
- Handle helpdesk escalations and work with internal technical teams and external vendors for resolution.
- Keep procedures up to date and implement process improvements.
- Test and roll out new software to keep us ahead of the game.
Requirements
- Candidate must have proven experience in an enterprise IT department with a strong passion for customer service and technology.
- Strong problem-solving skills with the ability to take initiative and work independently.
- Hands-on experience with remote support tools and excellent telephone etiquette.
- Ability to thrive under pressure and flexibility to work outside standard hours when needed.
- Expertise in Microsoft Active Directory, SCCM, and Exchange, along with Office Suite proficiency.
- Knowledge of computer hardware, operating systems, networking, and security applications.
- Experience with remote site support and backup software.
What We Offer
We provide a dynamic and supportive work environment where you can grow your technical know-how and contribute to the company's mission to create financial wellbeing for every Australian.
About Insignia Financial
Insignia Financial is a leading financial wellbeing organisation, dedicated to helping people feel good about their money. We are passionate about creating a better future for Australians, and we believe that technology plays a critical role in achieving this goal.
How to Apply
If you are a motivated and skilled IT professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your experience and qualifications.
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