Data Center Operations Supervisor

6 days ago

Canberra, ACT, Australia beBeeOperational Full time $100,000 - $120,000
Job Overview

Supervisor, Data Center Customer Operations is a leadership role that oversees the execution of customer orders, installations and remote hands services.

Key Responsibilities
  • Team Leadership: Supervise and mentor a team of Customer Operations Technicians, schedule and allocate resources to meet customer SLAs and operational targets, foster a culture of safety, accountability, and customer focus.
  • Customer Service & Operations: Oversee the execution of customer orders, installations, and remote hands services, ensure timely and accurate documentation of service delivery activities, act as an escalation point for customer issues and coordinate resolution.
  • Process & Quality Management: Monitor and improve operational workflows and service delivery processes, ensure compliance with policies, procedures, and industry standards, support audits and quality assurance initiatives.
  • Collaboration & Communication: Liaise with internal teams including Engineering, Sales, and Global Support, provide regular updates and reporting to management on team performance and customer satisfaction, participate in cross-functional projects and initiatives.

Required Skills and Qualifications:

  • Proven experience in a customer-facing operations role, preferably in a data center or technical environment.
  • Strong leadership and team management skills, excellent communication and problem-solving abilities.
  • Familiarity with IT infrastructure, cabling, and data center operations.
  • Ability to work in a fast-paced, 24/7 operational environment.

Benefits:

  • Salary package containing annual bonus and company shares.
  • Newly created role reporting into Cluster Senior Manager.
  • Ability to shape the function across the cluster, optimize processes, help develop and mentor onsite engineers.
  • Access to onsite gyms, EV chargers, wellness, financial benefits.

We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim of crime or abuse, or any other status protected by applicable law.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Internet Publishing

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