Cloud Support Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $90,000 - $100,000
Job Title:

Cloud Support Specialist

About the Role:

This is an exciting opportunity to join our team as a Cloud Support Specialist.

Key Responsibilities:
  • Troubleshoot and resolve incidents affecting customer services within Service Level Agreement frameworks
  • Explore, plan, and test service changes for customer environments
  • Provide proactive, empathetic updates throughout the case lifecycle
  • Act as a customer advocate, simplifying complex vendor and technical interactions
  • Collaborate across internal teams to ensure seamless support experiences
  • Escalate and manage carrier relationships for service-impacting issues
  • Participate in on-call and dispatch rotations to ensure timely support
  • Maintain technical proficiency through ongoing learning and certification
  • Contribute to a culture of care, collaboration, and continuous improvement
Requirements:
  • 1+ years' experience in a Service Desk or technical support role
  • Entry-level certification or experience with technologies such as VMware, Cisco UCS, NetApp, Veeam, Microsoft 365, and more
  • Passion for learning and growing your technical knowledge
  • Strong customer focus with a desire to exceed expectations
  • Experience mentoring or supporting team members
  • Excellent organisation, time management, and communication skills
  • Ability to work independently and collaboratively
  • Adaptable and quick to learn new tools and technologies
What We Offer:
  • 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
  • Discounted internet up to the value of $109 per month
  • 20% off our Mobile services
  • Day-to-day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names
  • Celebrating you With monthly rewards and recognition
  • Internal training and resources for you to continue to learn, grow and achieve your career goals
  • Yearly allowance for amazing Aussie merchandise
  • Fitness Passport for access to multiple gyms and pools across Australia
Why Work for Us?

We're a company that values diversity, inclusion, and equality. We believe that everyone deserves a chance to succeed, regardless of their background or abilities.

Our Culture:

At our organisation, we pride ourselves on having a positive and supportive culture that promotes collaboration, creativity, and continuous learning.

Ready to Join Our Team?

Hit the apply button to submit your application and our fantastic team will be in touch.

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