Cloud Support Specialist

1 week ago

Melbourne, Victoria, Australia beBeeCloudSupport Full time $120,000 - $140,000

Job Overview

We are seeking a skilled and motivated Cloud Support Specialist to join our team. In this role, you will provide technical support for cloud-based solutions, resolve client issues, and document knowledge from a software support perspective.

Your Missions

  • Be the liaison of software development teams located in France and manage cloud support activities.
  • Provide technical assistance during sales consultancy and project implementation phases.
  • Resolve client issues through analysis, reproduction, and software fixes in Java.
  • Document DataHub knowledge and features.
  • Manage day-to-day cloud support service activities (new tickets, calls, coordination with other teams).
  • Migrate data to the cloud and troubleshoot cloud-based solutions.

Required Skills & Qualifications

  • Engineering School degree or equivalent.
  • 4-5 years of experience in financial software implementation and/or support, IT projects in banking/financial industry.
  • Knowledgeable in XML APIs, Web services (SOAP/REST), Messaging, OS (Unix and Windows), DBMS (Oracle or SQL Server).
  • Fluent in English.

Benefits

  • Ability to do peer reviews and assess code.
  • Ability to analyze, design, and develop software with high operating constraints (robustness, performance).
  • Independent with initiative and good interpersonal skills.

About This Role

This is an exciting opportunity to work on cloud-based solutions and contribute to the success of our clients. If you have a passion for technical support and want to make a difference, we encourage you to apply.

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