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Hotel Operations Manager

2 months ago

Darwin city centre, Northern Territory, Australia Mantra Pandanas Full time

About Mantra Pandanas

Mantra Pandanas is a modern and chic hotel located in the heart of Darwin city. Our property offers a range of accommodation options, including hotel rooms, studio spaces, and one and two-bedroom apartments. We also provide conferencing and event facilities, as well as dining experiences at Table Forty Three, a lagoon-style recreational pool, spa, and fully equipped gym for our guests to enjoy.

Our Culture

We are a team of passionate hospitality professionals who are dedicated to delivering exceptional guest experiences. We believe in creating a warm and welcoming environment for our guests, and we are committed to providing outstanding service and support to our team members.

Job Summary

We are seeking an experienced and skilled Assistant Manager to join our Front Office Team. As an Assistant Manager, you will be responsible for leading the team and ensuring that our guests receive the highest level of service and care. You will be responsible for managing the day-to-day operations of the hotel, including supervising staff, managing guest feedback, and resolving any challenges that may arise.

Key Responsibilities

  • Lead the Front Office Team and ensure that our guests receive exceptional service and care.
  • Manage the day-to-day operations of the hotel, including supervising staff and managing guest feedback.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless delivery of services and amenities.
  • Contribute to the development and implementation of hotel policies and procedures.

Requirements

  • Minimum 2 years of experience in a hotel management role.
  • Proven track record of delivering exceptional guest service and satisfaction.
  • Strong leadership and communication skills.
  • Ability to work effectively in a fast-paced environment.
  • Knowledge of hotel operations and management systems.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Access to ongoing training and professional development.
  • A comprehensive employee recognition and reward program.