Hotel Operations Coordinator

4 weeks ago

Darwin city centre, Northern Territory, Australia DCOH Full time

About DCOH

DCOH is a locally owned and operated construction, development, operations and hospitality company. With a portfolio of hotels and venues, including Novotel Darwin CBD, The Smith Hotel and the Frontier Hotel, DCOH is committed to supporting the local community through strong buy local policy, longstanding partnerships, relationships and sponsorships with local community enterprises and an employ-local first ethos.

The Sales & Marketing team plays a crucial role in ensuring smooth hotel operations, coordinating events, and contributing to various projects by creating content for print and digital distribution, drafting proposals, and managing outgoing communications.

We are seeking a highly motivated and organized individual to join our team as a Sales & Marketing Coordinator. The successful candidate will be responsible for assisting the Sales & Marketing team in creating content, drafting proposals, and managing outgoing communications.

Key Responsibilities

  • Assist in creating content for print, online and digital distribution.
  • Assist with proposals, drafting documents, mail-outs and outgoing communication material.
  • Assist with any specified projects relating to internal/external promotions.
  • Ensure up-to-date knowledge of rates, packages and operational details of the hotel in order to be able to handle site inspections with the hotel's client base.
  • Handle all incoming telephone calls and follow through using own initiative.
  • Assist in telemarketing for new clients and define their potential to the business, preparing a weekly outcome summary report.
  • Assist with administration as required, maintaining electronic files of all contracts, wholesaler, group and corporate rates.
  • Assist in the distribution of materials when required e.g. hotel brochures, sales kits for external promotions.
  • Responsible for the collection and organisation of all Sales & Marketing correspondence within the Hotel.
  • Assist the team in developing and executing the marketing and e-commerce strategy by coordinating marketing strategies and campaigns.

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