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Team Leader

2 months ago

Macquarie Park, Australia 3001 DXC Technology Australia Pty Limited Full time

About the Role

We are seeking a highly skilled Team Leader to join our DXC team in New South Wales. As a Team Leader, you will be responsible for managing a team of claims management and support personnel to achieve processing, quality, return to work, and customer service objectives.

Key Responsibilities

  • Lead a team of claims management and support personnel to achieve processing, quality, return to work, and customer service objectives.
  • Experience within leading in the NSW worker's compensation scheme.
  • Effective case management to facilitate outcomes.
  • Well-developed problem-solving and decision-making skills.
  • Negotiation and influencing skills.
  • Knowledge of medical and paramedical terminology and procedures.
  • Proven conflict resolution skills and ability to diffuse potential situations.
  • Strong written and verbal communication skills.
  • Tertiary or relevant qualifications in health/social services are desirable.
  • Ability to work with different IT applications.
  • Understanding of challenges for individuals.
  • Excellent communication on both written and verbal.
  • Well-rounded customer service skills with demonstrated outcomes.

About DXC

DXC Technology is a leading provider of IT services and solutions. We help global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds.

Your Working Environment

We offer a virtual-first approach, with teams spread across multiple geographies. This means we can tailor working arrangements that work for our people. You'll never feel alone, and you'll always be supported by our diverse range of employee interest and social support groups.

Our Culture and Benefits

We're committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging, and corporate citizenship. We offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees and the communities in which we live and work.

We are an Equal Opportunity Employer

We welcome submissions from people from all walks of life. We celebrate our diversity and recognize it is the unique contributions of our people that give us our edge. We stand by the 'bring your whole-self to work' philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.