Customer Service Coordinator Lead

6 days ago


City of Holdfast Bay, Australia ACH Group Full time

At ACH Group, we strive to create good lives for our customers. As a Customer Service Coordinator, you will play a vital role in delivering exceptional customer service and providing high-quality administrative support services.

About the Role

  • Lead a team to deliver exceptional customer service
  • Support the site leadership team with administration support and coordination
  • Coordinate site-related communication
  • Maintain and update resident information
  • Record compliments/complaints and assist with quality improvement processes
  • Provide information and support to prospective customers
  • Liaise with various staff at the care home
  • Contribute to reporting
  • Assist with site finance/accounts
  • Support the onboarding process of new staff for the site

About You

  • A motivated and initiative-driven professional with experience in an administration/coordination role
  • Excellent communication skills to liaise with multiple internal and external stakeholders
  • Experience in mentoring or leading a team
  • Ability to multi-task and problem-solve
  • High degree of accuracy and attention to detail in your work
  • Computer literacy with the ability to use Microsoft Office suite and learn multiple databases
  • Excellent customer service skills to deal with a wide range of customers
  • A Police Check for working in aged care less than 12 months old

We Offer

  • Career development with in-house upskilling and external learning opportunities
  • A friendly and inclusive culture supporting diversity and employee wellbeing
  • Financial advice for HESTA members, our preferred superannuation supplier
  • A wellbeing program including free employee assistance program
  • Recognition program acknowledging significant contributions
  • Salary packaging to maximise your take-home pay
  • Discounted Corporate Membership - Health Insurance - BUPA


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