Customer Service Coordinator Lead
6 days ago
At ACH Group, we strive to create good lives for our customers. As a Customer Service Coordinator, you will play a vital role in delivering exceptional customer service and providing high-quality administrative support services.
About the Role
- Lead a team to deliver exceptional customer service
- Support the site leadership team with administration support and coordination
- Coordinate site-related communication
- Maintain and update resident information
- Record compliments/complaints and assist with quality improvement processes
- Provide information and support to prospective customers
- Liaise with various staff at the care home
- Contribute to reporting
- Assist with site finance/accounts
- Support the onboarding process of new staff for the site
About You
- A motivated and initiative-driven professional with experience in an administration/coordination role
- Excellent communication skills to liaise with multiple internal and external stakeholders
- Experience in mentoring or leading a team
- Ability to multi-task and problem-solve
- High degree of accuracy and attention to detail in your work
- Computer literacy with the ability to use Microsoft Office suite and learn multiple databases
- Excellent customer service skills to deal with a wide range of customers
- A Police Check for working in aged care less than 12 months old
We Offer
- Career development with in-house upskilling and external learning opportunities
- A friendly and inclusive culture supporting diversity and employee wellbeing
- Financial advice for HESTA members, our preferred superannuation supplier
- A wellbeing program including free employee assistance program
- Recognition program acknowledging significant contributions
- Salary packaging to maximise your take-home pay
- Discounted Corporate Membership - Health Insurance - BUPA
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