Customer Service Manager

4 days ago


City of Hobsons Bay, Australia Beacon Building Services Full time

Do you have a passion for delivering exceptional customer service? Beacon Building Services (BBS) is seeking an experienced Claims Coordinator to join our team in Altona. In this role, you will be responsible for managing all aspects of home insurance claims from lodgment through to repair and claim completion.

About Us

We pride ourselves on our commitment to excellence, outstanding service and quality workmanship. Our team of experts is dedicated to providing seamless experiences for our clients, ensuring their claims are handled efficiently and effectively.

The Role

You will be responsible for:

  • Coordinating all aspects of insurance claims from lodgment to completion.
  • Working closely with assessors, sub-contractors and clients to ensure timely and satisfactory outcomes.
  • Managing diaries of BBS supervisors to schedule appointments with clients.
  • Coordinating trades to undertake repairs as required.
  • Preparing and sending purchase orders for works to be completed.
  • Monitoring work progress to ensure timely completion within agreed time frames.
About You

To succeed in this role, you will require:

  • At least 2 years' experience in a similar role.
  • A strong understanding of domestic insurance claims industry and procedures.
  • Transferable experience gained in a similar role in the insurance industry.
  • Excellent communication and negotiation skills, with the ability to lead, plan and manage change.
  • A collaborative mindset, with the ability to work effectively with a team.
  • Great positive communication skills and ability to build relationships with strata, insurance companies, intermediaries, property managers and government departments.


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