Coordinator Customer and Business Services

2 days ago

City of Greater Geelong, Australia One Power Full time
Coordinator Customer and Business Services

In a fast-growing, ever changing metropolitan municipality, a sector leading development assessment service is key to ensuring that developments contribute toward achieving the Darebin community's vision for a more equitable, vibrant and connected city.

As a leader within Darebin's City Development department, you will build a high-performing team with a strong culture of collaboration and service excellence and develop a service model that delivers a positive customer experience and provides efficient and easy-to-navigate statutory processes. More broadly, you will help identify and drive reforms to improve the day-to-day operation and effectiveness of Council's development services.

Come be part of a values-driven organisation and help improve the quality of development to protect all that we love about Darebin.

  • Permanent full-time, with flexible work options available.
  • Circa $126,682 plus super (Band 8)
  • Heart of Preston location, close to public transport, shops and the Preston Market.
  • Newly established leadership role to drive continuous improvement and customer service initiatives.
  • Multi-million dollar investment in developing a new Enterprise Resource Planning system.

At Darebin, diversity, equity, and inclusion are at the core of how we work. Our commitment to these values is unwavering, they are central to our mission, to our impact and to help us better serve our community. We know that having varied perspectives and lived experiences helps generate better ideas to enable a diverse, inclusive and connected community.

Darebin encourages applications from candidates of all backgrounds, including Aboriginal and Torres Strait Islander peoples and people of colour. We value people of all abilities and diversity of culture, faith, gender identity and sexual orientation. We welcome unique contributions and perspectives of all people to ensure our workforce is representative of the communities we work with and live in.

About the Role
As a leader within City Development, the Coordinator will oversee the operation of the planning, building and health service teams to provide responsive customer service, ensure compliance with statutory process and timeframes, and drive improvements.

More specifically, the Coordinator Customer and Business Services will:

  • Build a high-performing team with a strong culture of collaboration and service excellence.
  • Develop and coordinate delivery of continuous improvement activities.
  • Lead a divisional community of practice focused on improving the customer experience.
  • Lead the Department's participation and preparation for the move to Council's new Enterprise Resource Planning system.
  • Oversee and be responsible for the achievement of some statutory processes and timeframes.

Skills & Experience

  • Qualifications advantageous but not obligatory.
  • Degree, Diploma of Certificate in a relevant field (Administration; Leadership; Customer Engagement; Customer Contact) or substantial experience in a relevant field.
  • Advantageous: Experience in the Victorian planning, building or construction sectors; Experience in the local government sector; Familiarity with project management principles and practices.
  • Substantial, demonstrated, relevant experience including: Staff management and coordinating administrative and customer service activities within a busy customer focused department; Highly developed skills in administrative practices; Well-developed skills to investigate issues and solve problems; High level of attention to detail; High degree of proficiency in the development, use and application of a variety of information technology systems including Pathway, GIS and the Microsoft Office suite of applications (including Word, Excel, Power Point, Outlook); Proven ability to identify and utilise technological solutions to issues to ensure quality service delivery, and provide on the job technology-based training and support to other staff; The ability to extract data from systems for the purpose of preparing reports for other government agencies and internal use.

Culture
As a progressive leader in Local Government, Darebin City Council is passionate about social inclusion, sustainability, engagement and service excellence. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of the community we serve. We are committed to upholding a positive and supportive work environment that values the contribution of all employees and treats all employees with dignity and respect.

Benefits
We offer a range of benefits to our employees including opportunities for personal and professional development, flexible work practices, Employee Assistance Program, recognition and reward program - Appreciate Great and a variety of generous paid and unpaid leave options.

How to Apply
If this sounds like the right opportunity for you, please submit your application including a resume, and those who wish to address the Key Selection Criteria in the Position Description may do so in their cover letter. We're also happy to adjust our recruitment process to support your accessibility needs.

Contact Chad Griffiths, Manager City Development on 8470 8357 or 0472 661 532 for a confidential discussion.

Applications close on Monday 14 April 2025 at 11.30pm
Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough 'Safety Screening' processes apply. To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards. All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment. Council requires all employees to be fully vaccinated against COVID-19 as outlined in the Staff Covid-19 Vaccination Policy.

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