Small Business Solutions Specialist

1 month ago


Adelaide, South Australia ANZ Full time

About Us

We're shaping a world where people and businesses thrive at ANZ, driven by a common goal to improve financial wellbeing and sustainability.

The purpose of this role is to provide remote banking support to business customers, helping them start, run, and grow their operations efficiently.

As a Small Business Solutions Specialist, you will be accountable for:

  • Timely acceptance of customer inquiries to meet service level agreements and objectives.
  • Proactive engagement with customers to facilitate onboarding and discover additional needs.
  • Providing exceptional customer service to a diverse range of small business clients.
  • Autonomous tracking, management, and execution of various tasks simultaneously.
  • Offering tailored solutions to customers.
  • Building and maintaining strong internal networks.
  • Meeting performance targets through needs-based conversations and cross-selling.
  • Engaging in needs-based discussions with new and existing small business customers.

To succeed in this role, you will ideally bring the following skills:

  • Customer Solutioning: Understanding customer needs and informing them about relevant products or services.
  • Fulfilment: Executing processes to achieve customer outcomes.
  • Knowledge of business operations, transaction banking, and working capital solutions.
  • Proficiency in credit assessment and management.
  • Business Development: Partnering with individuals and organisations to drive commercial value.
  • Relationship Management: Building relationships to achieve mutually beneficial outcomes.
  • Financial acumen: Understanding financial terminology, statements, and financing principles.
  • Knowledge of lending and cashflow needs and solutions.

This is an exciting opportunity to work in a dynamic environment. You'll have the chance to develop your skills and contribute to the growth of our business.

Estimated Salary: $80,000 - $110,000 per annum.



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