Software Support Analyst

4 days ago


Scoresby, Victoria, Australia Leidos Full time

About the Role

We are seeking a skilled Software Support Analyst to join our team at Leidos Australia's Intelligence business line in Melbourne. The successful candidate will provide Level 2 and Level 3 ITSM support for mission system applications, working in a small support team to ensure continued operation of services.

Key Responsibilities

  • Provide technical support and troubleshooting of technical issues
  • Monitor system applications and report on operational availability and reliability
  • Complete incident ownership, including triage, investigation, resolution, escalations, and post-incident follow-up
  • Perform root-cause analysis of application-related issues and recommend solutions
  • Participate in a team on-call roster and manage priority incidents and problems

Requirements

  • Experience with ticketing, knowledge management, and ITSM products
  • Experience with application troubleshooting, diagnosing, testing, and resolving customer issues
  • Some experience with scripting languages and task automation, or low-code platforms
  • Knowledge of ITIL Incident, Problem, Service Request fulfillment processes

About Leidos

At Leidos, we embrace diversity and are committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.



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