Software Support Analyst Mission Software Solutions
2 weeks ago
We are seeking a talented System Administrator or Support Analyst to join our team in Melbourne, Australia. As a key member of our Intelligence business line, you will be responsible for providing Level 2 and Level 3 ITSM support for mission system applications.
Key Responsibilities- Provide technical support and troubleshooting for technical issues and ensure continued operation of services.
- Work in a small support team to provide Level 2 and Level 3 ITSM support for mission system applications.
- Interact with the Leidos developers who are updating the application, the security operations team, client system owners, 3rd party product vendors, and end users.
- Perform root-cause analysis of application-related issues and recommend solutions.
- Create and maintain system and operational documentation, including Knowledge Based Articles for the Level 1 Help Desk and Level 2 Client Business Support.
- Participate in a team on-call roster and manage priority incidents and problems within contractual KPIs.
- Experience with ticketing, knowledge management, and ITSM products such as JIRA, Confluence, or similar.
- Experience with application troubleshooting, diagnosing, testing, and resolving customer issues.
- Some experience with scripting languages and task automation, or low-code platforms.
- Some experience with supporting cloud-based applications (e.g., Azure or AWS).
- Knowledge of ITIL Incident, Problem, Service Request fulfillment processes.
- Ability to effectively manage multiple, concurrent activities, while understanding and managing priorities, dependencies, and risk.
At Leidos, we do work that really matters. We are inspired by our mission to make the world safer, healthier, and more efficient through technology, engineering, and science. We have a strong track record of internal promotion and career transitions, and we offer a range of benefits, including 12 weeks' paid parental leave, flexible work practices, discounted health insurance, and more.
We are committed to creating a truly inclusive workplace and welcome applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
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Software Developer Mission Software Solutions
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Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a highly skilled Software Developer to join our team at Leidos, where you will have the opportunity to work on mission-critical software solutions that make a real difference in the world.As a Software Developer, you will be responsible for designing and developing innovative software solutions to complex problems, working...
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Software Developer Mission Software Solutions
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Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a highly skilled Software Developer to join our team at Leidos, where you will have the opportunity to work on mission-critical software solutions that make a real difference in the world.As a Software Developer, you will be responsible for designing and developing innovative software solutions to complex problems, working...
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Software Developer Mission Software Solutions
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Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a highly skilled Software Developer to join our team at Leidos, where you will have the opportunity to work on mission-critical software solutions that make a real difference in the world.As a Software Developer, you will be responsible for designing and developing innovative software solutions to complex problems, working...
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Software Developer Mission Software Solutions
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Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a highly skilled Software Developer to join our team at Leidos, where you will have the opportunity to work on mission-critical software solutions that make a real difference in the world.As a Software Developer, you will be responsible for designing and developing innovative software solutions to complex problems, working...
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Software Developer Mission Software Solutions
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Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a highly skilled Software Developer to join our team at Leidos, where you will have the opportunity to work on mission-critical software solutions that make a real difference in the world.As a Software Developer, you will be responsible for designing and developing innovative software solutions to complex problems, working...
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Software Developer Mission Software Solutions
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Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a talented System Administrator or Support Analyst to join our Intelligence business line in Melbourne. As a key member of our team, you will provide Level 2 and Level 3 ITSM support for mission system applications, working in a small support team to ensure continued operation of services.Key ResponsibilitiesProvide technical...
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Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a talented System Administrator or Support Analyst to join our team in Melbourne, Australia. As a key member of our Intelligence business line, you will provide Level 2 and Level 3 ITSM support for mission system applications.Key ResponsibilitiesProvide technical support and troubleshooting for technical issues and ensure...
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Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a talented System Administrator or Support Analyst to join our team in Melbourne, Australia. As a key member of our Intelligence business line, you will provide Level 2 and Level 3 ITSM support for mission system applications.Key ResponsibilitiesProvide technical support and troubleshooting for technical issues and ensure...
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Scoresby, Victoria, Australia Leidos Full timeAbout LeidosLeidos is a leading provider of technology, engineering, and science solutions that make the world safer, healthier, and more efficient. With 25 years of local experience, our team of over 2000 experts works together to solve Australia's toughest challenges in government, defence, intelligence, and border protection.Job DescriptionWe are seeking...
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Scoresby, Victoria, Australia Leidos Full timeAbout LeidosAt Leidos, we're driven by a passion to make a difference in the world. With 25 years of local experience, our team of over 2000 experts works together to solve Australia's toughest challenges in government, defence, intelligence, and border protection. We're a robust and ambitious company that empowers our people to do their best work, fostering...
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Scoresby, Victoria, Australia Leidos Full timeAbout LeidosAt Leidos, we're passionate about making a difference in the world through technology, engineering, and science. With 25 years of local experience, our team of over 2000 experts works together to solve Australia's toughest challenges in government, defence, intelligence, and border protection.Job DescriptionWe're seeking a talented Software...
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Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a highly skilled Software Engineering Delivery Lead to join our team in Melbourne, Australia. As a key member of our Intelligence business line, you will be responsible for leading a small team of software engineers to develop and support mission-critical systems for our Federal Government customers.Key ResponsibilitiesLead a...
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