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Customer Engagement Specialist

2 months ago

Brisbane, Queensland, Australia DuluxGroup Ltd. Full time

Position Overview

Are you skilled at connecting with individuals from diverse backgrounds and influencing their decisions? The role of a Brand Ambassador may be your ideal fit.

This position involves engaging with DIY customers in various retail environments, guiding them through their paint selection process to ensure they choose the appropriate Dulux products for optimal results. A proactive approach to customer interaction is essential to comprehend their requirements and provide exceptional guidance.

Work Schedule

The role requires availability on weekends, specifically Saturdays and Sundays, for a duration of 7-8 weeks, occurring multiple times throughout the year.

Key Responsibilities

  • Establishing and nurturing vital relationships with customers
  • Boosting sales of Dulux products in designated retail locations
  • Delivering exemplary customer service
  • Clearly articulating the advantages of our products to consumers

Benefits Offered

  • Access to DuluxGroup product ranges at a discounted price
  • Flexible working arrangements to help you perform at your best
  • Recognition through various employee award programs
  • Opportunities for professional development and growth across different business units

Qualifications

  • Enthusiastic and self-driven with excellent communication and interpersonal abilities
  • Strong customer service experience, preferably in retail or hardware
  • Possession of a valid driver's license and personal vehicle
  • Ability to demonstrate initiative and problem-solving skills
  • Results-oriented mindset with a positive outlook
  • Experience in retail sales or merchandising is advantageous

About DuluxGroup Ltd.

DuluxGroup Ltd. is a prominent marketer and manufacturer of high-quality branded products, employing around 4,000 individuals across various regions including Australia, New Zealand, and beyond.

Our organization encompasses six primary business sectors with a portfolio of 50 well-known brands, with this opportunity situated within our Dulux Paints and Coatings division, recognized as Australia’s leading provider of premium decorative paints and coatings.

Company Culture

At DuluxGroup, we are driven by a collective set of values and behaviors that shape our work environment. We promote a supportive and collaborative atmosphere that appreciates diverse perspectives, striving for innovation, flexibility, and inclusivity, enabling our employees to excel.

DuluxGroup encourages qualified candidates from all backgrounds to apply, as we value talent above all else. We are committed to providing necessary accommodations to ensure all applicants can fully engage in the recruitment process.