Dynamics Expert

2 weeks ago

Brisbane, Queensland, Australia beBeeDynamic Full time $60,000 - $100,000
Dynamic Lead Role

As a seasoned professional in Microsoft Dynamics CRM, you will be responsible for overseeing the end-to-end functional delivery of CRM projects from requirements gathering to go-live and post-implementation support.

Key Responsibilities:
  • Lead the functional delivery of CRM projects.
  • Conduct workshops with stakeholders to understand, analyse, and document functional requirements.
  • Translate business needs into functional specifications and collaborate closely with technical teams for solution design and customisation.
  • Configure Dynamics CRM modules including Sales, Customer Service, Marketing, and Field Service.
  • Define business process flows, workflows, dashboards, and reports within CRM.
  • Manage UAT (User Acceptance Testing) process, ensuring deliverables meet expectations.
  • Provide guidance and mentorship to CRM team members, including functional consultants and business analysts.
  • Collaborate with development teams to oversee integration of CRM with other business applications.
  • Monitor system performance and identify opportunities for optimisation and automation.
Requirements:
  • 7+ years of experience in Microsoft Dynamics CRM / Dynamics 365 CE functional roles.
  • Proven experience in leading CRM implementation and upgrade projects.
  • Strong knowledge of CRM modules (Sales, Customer Service, Marketing, Field Service).
  • Ability to map business requirements to CRM functionality effectively.
  • Experience in creating functional design documents, test scripts, and training material.
  • Excellent communication and stakeholder management skills.
  • Strong problem-solving and analytical abilities.

Preferred qualifications include Microsoft Dynamics 365 Functional Consultant certification(s), experience with Power Platform (Power Apps, Power Automate, Power BI), exposure to integration tools and middleware, and experience in Agile or hybrid project delivery environments.

What We Offer:

  • Opportunity to work on complex CRM projects.
  • Chance to develop your career in a dynamic environment.
  • Competitive remuneration package.

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