Incident, Problem

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Join to apply for the Incident, Problem & Change Analyst role at The Lottery Corporation

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Could this be one of those rare moments to do the best work of your career?

The Lottery Corporation is Australia's largest lottery company offering exciting games that deliver life-changing wins to customers and make a meaningful difference in the community.

We're the team who bring you Australia's favourite lottery games. For more than a century, we've been playing our role in making a better future by delivering winning moments every day to our people, our customers, retailers, partners and our community.

Share joy, spark possibilities and join the winning team today

Our Technology division strives to provide world-class technology solutions and services. We're on a mission to excel at delivering amazing products, services and experiences that go above and beyond our customer's expectations.

As a key member of our Service Management team, you will proactively support all areas of our business, ensuring the delivery of efficient and effective IT Service Management services. You will also provide support for the change and problem management process.

Please note we will consider candidates based in Brisbane or Melbourne.

What you'll do

• Incident management support: Analyse the entire lifecycle of incidents (P1-P4) to ensure timely resolution and minimum business impact.
  
• Problem management: Support problem management, ensuring consistent application of the problem management process.
  
• Change management: Provide support for the change management process, ensuring changes are evaluated, approved and implemented with minimal risk to the business.
  
• Reporting and metrics: Perform reporting and metrics analysis. Prepare and deliver reports on incident and problem management metrics, trends and performance for senior leaders and regulatory bodies.

What you'll bring

• Certification in ITIL or other relevant IT service management frameworks is desirable.
  
• Strong understanding of ITIL framework and best practices.
  
• Experience in IT service management, with a focus on incident, problem and change management.
  
• Experience in a 24/7 on-call environment, with an ability to handle high-pressure situations.
  
• Strong communication skills with proven experience providing written updates on incidents to senior leaders.
  
• Familiarity with IT service management tools and software.

What you'll get

Not only will you receive an awesome candidate experience from our caring Talent team, the benefits of working with us are pretty good too

The list is extensive but here are a few:

• Join an amazing team who are ready to welcome you and set you up for success. Our people are warm, engaging and passionate. We love what we do and have fun along the way.
  
• Deliver extraordinary results while balancing work and life with our flex for great outcomes approach
  
• Find your balance with a variety of leave types such as three days of TLC leave, purchased leave and 18 weeks' parental leave for all new parents, regardless of gender or family type
  
• A true sense of belonging. We're committed to Inclusion & Diversity with a range of initiatives such as our Gender Affirmation Support, employee inclusion networks and diversity memberships and celebrations
  
• Feel valued with experiences that are tailored to you, we'll always start from a 'yes'
  
• Support your health and wellbeing with our comprehensive (and free) app to support you and your family's mental and physical health
  
• Make positive impacts with opportunities to volunteer with our community partners. We'll also dollar match fundraising efforts of our employees lending their support to registered charities
  
• Ignite your potential with our dedicated learning and development platform with resources from leadership to technology to support your bright future
  
• Maximise your home workspace with our home office reimbursement payment

About The Lottery Corporation

The Lottery Corporation Limited (ASX: TLC) is Australia's leading lottery company with licences and approvals to operate in each Australian state and territory, except Western Australia.

Best known for The Lott and Keno, we're proudly one of the highest-performing lottery businesses in the world.

For more than a century, we've been supporting Australian communities through lottery taxes, donations, and partnerships. We play our role in making a better future by delivering winning moments every day to our people, our customers, retailers, partners, and our community.

Studies have shown that people from under-represented backgrounds are less likely to apply for roles where they don't match the job description criteria exactly. If this role is of interest to you and you're ready to spark possibilities with The Lottery Corporation, but don't feel that your experience aligns 100%, we would still love to hear from you and encourage you to apply.

We're committed to providing a safe, respectful and supportive work environment where our people feel included and rewarded. This commitment extends to our recruitment process. We encourage candidates to let us know if we can make any accommodations, so the process can be more user friendly for them.

We acknowledge the Traditional Custodians and First Peoples of Australia and their continuing connection with the lands on which our offices, retail outlets and venues operate. Through our commitment to reconciliation, we can build a bright and inclusive future together, creating better outcomes for all Australians.

Your online safety is important to us. We'll never request payment or credit card details from you to apply for a position at The Lottery Corporation. The most reliable source for available opportunities at The Lottery Corporation is our website. If you're uncertain whether a job ad is legitimate, do not provide your details. Verify via our website or contact our company.

Could this be one of those rare moments to do the best work of your career?

The Lottery Corporation is Australia's largest lottery company offering exciting games that deliver life-changing wins to customers and make a meaningful difference in the community.

We're the team who bring you Australia's favourite lottery games. For more than a century, we've been playing our role in making a better future by delivering winning moments every day to our people, our customers, retailers, partners and our community.

Share joy, spark possibilities and join the winning team today

Our Technology division strives to provide world-class technology solutions and services. We're on a mission to excel at delivering amazing products, services and experiences that go above and beyond our customer's expectations.

As a key member of our Service Management team, you will proactively support all areas of our business, ensuring the delivery of efficient and effective IT Service Management services. You will also provide support for the change and problem management process.

Please note we will consider candidates based in Brisbane or Melbourne.

What you'll do

• Incident management support: Analyse the entire lifecycle of incidents (P1-P4) to ensure timely resolution and minimum business impact.
  
• Problem management: Support problem management, ensuring consistent application of the problem management process.
  
• Change management: Provide support for the change management process, ensuring changes are evaluated, approved and implemented with minimal risk to the business.
  
• Reporting and metrics: Perform reporting and metrics analysis. Prepare and deliver reports on incident and problem management metrics, trends and performance for senior leaders and regulatory bodies.

What you'll bring

• Certification in ITIL or other relevant IT service management frameworks is desirable.
  
• Strong understanding of ITIL framework and best practices.
  
• Experience in IT service management, with a focus on incident, problem and change management.
  
• Experience in a 24/7 on-call environment, with an ability to handle high-pressure situations.
  
• Strong communication skills with proven experience providing written updates on incidents to senior leaders.
  
• Familiarity with IT service management tools and software.

What you'll get

Not only will you receive an awesome candidate experience from our caring Talent team, the benefits of working with us are pretty good too

The list is extensive but here are a few:

• Join an amazing team who are ready to welcome you and set you up for success. Our people are warm, engaging and passionate. We love what we do and have fun along the way.
  
• Deliver extraordinary results while balancing work and life with our flex for great outcomes approach
  
• Find your balance with a variety of leave types such as three days of TLC leave, purchased leave and 18 weeks' parental leave for all new parents, regardless of gender or family type
  
• A true sense of belonging. We're committed to Inclusion & Diversity with a range of initiatives such as our Gender Affirmation Support, employee inclusion networks and diversity memberships and celebrations
  
• Feel valued with experiences that are tailored to you, we'll always start from a 'yes'
  
• Support your health and wellbeing with our comprehensive (and free) app to support you and your family's mental and physical health
  
• Make positive impacts with opportunities to volunteer with our community partners. We'll also dollar match fundraising efforts of our employees lending their support to registered charities
  
• Ignite your potential with our dedicated learning and development platform with resources from leadership to technology to support your bright future
  
• Maximise your home workspace with our home office reimbursement payment

About The Lottery Corporation

The Lottery Corporation Limited (ASX: TLC) is Australia's leading lottery company with licences and approvals to operate in each Australian state and territory, except Western Australia.

Best known for The Lott and Keno, we're proudly one of the highest-performing lottery businesses in the world.

For more than a century, we've been supporting Australian communities through lottery taxes, donations, and partnerships. We play our role in making a better future by delivering winning moments every day to our people, our customers, retailers, partners, and our community.

Studies have shown that people from under-represented backgrounds are less likely to apply for roles where they don't match the job description criteria exactly. If this role is of interest to you and you're ready to spark possibilities with The Lottery Corporation, but don't feel that your experience aligns 100%, we would still love to hear from you and encourage you to apply.

We're committed to providing a safe, respectful and supportive work environment where our people feel included and rewarded. This commitment extends to our recruitment process. We encourage candidates to let us know if we can make any accommodations, so the process can be more user friendly for them.

We acknowledge the Traditional Custodians and First Peoples of Australia and their continuing connection with the lands on which our offices, retail outlets and venues operate. Through our commitment to reconciliation, we can build a bright and inclusive future together, creating better outcomes for all Australians.

Your online safety is important to us. We'll never request payment or credit card details from you to apply for a position at The Lottery Corporation. The most reliable source for available opportunities at The Lottery Corporation is our website. If you're uncertain whether a job ad is legitimate, do not provide your details. Verify via our website or contact our company.

Desired Skills and Experience

Brisbane or Melbourne basedSeniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesEntertainment Providers and Gambling Facilities and Casinos

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