Performance Enhancement Specialist

1 day ago

Sydney, New South Wales, Australia beBeeOperational Full time $90,000 - $120,000

Operations Analyst Job

We are seeking an experienced professional to join our team in Sydney as a key player in eliminating friction between member experience and operational delivery.

Main Responsibilities:

  • Eliminate friction points to ensure seamless operational delivery and enhance the overall member experience
  • Detect and respond to issues, ensuring adherence to regulatory compliance
  • Owning the triage process and collaborating with stakeholders for effective resolution
  • Review opportunities to optimize member experience and provide recommendations for improvement
  • Support product optimization and processing that contribute to maintaining the organization's member experience strategy
  • Influence internal stakeholders to adopt problem-solving methodologies
  • Perform corrections and minimize errors within member data
  • Contribute to creating process documentation and best practices

Key Requirements:

  • Strong understanding of retail products within the financial services industry
  • Experience in implementing change or 3+ years in a similar role or equivalent
  • Confident communication skills
  • High-level problem-solving abilities
  • Effective written and verbal communication skills
  • Strong attention to detail

About Our Team:

We value diversity and inclusion, welcoming applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from diverse backgrounds.

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