Retail Manager

5 days ago

Sydney, New South Wales, Australia beBeeLuxury Full time $85,000 - $100,000

Job Role Overview

The ideal candidate will play a crucial role in the re-opening of our boutique, helping to shape its future and ensure seamless day-to-day operations. As a brand ambassador, you will reflect luxury values, transforming objectives into actionable goals, and using retail tools to drive sales.

Key Responsibilities:

  • Manage daily operations, ensuring a seamless launch and outstanding customer experiences in a new setting.
  • Assist with business analysis and action plans to achieve success and establish the boutique as a key destination for luxury timepieces.
  • Act as a manager-on-duty when necessary.
  • Support the team leader in integrating and training new and existing team members.
  • Ensure the team confidently delivers exceptional customer service.
  • Proactively participate in VIP events and orders, be considerate of opportunities.
  • Ensure accurate relationship building with customers.
  • Update and maintain the client database for sales and marketing activities.
  • Individually handle client complaints, and report issues to the team leader.
  • Follow up and coordinate individual repairs and after-sales matters with the sales team.

Required Skills and Qualifications:

  • Possess a 'can do' attitude and understanding of luxury retail sales floor operations.
  • Bachelor's Degree or equivalent experience.
  • Minimum 3 years of prior work experience in luxury retail management, and boutique operations with direct reports.
  • Exhibits critical thinking skills and is strong in solution-oriented approaches.
  • Demonstrates initiative, conscientiousness, and complete follow-through on all aspects of responsibility.
  • Must be flexible to change and adaptiveness in work responsibilities.
  • Availability and flexibility to work various shifts, including days, nights, weekends, holidays, store openings, and closings.
  • Strong verbal, written, and organizational skills.
  • A team player spirit and ability to work well within a group dynamic.
  • Proficiency with MS Office software required – possess expertise in Excel.
  • Secondary language is an asset.

Your Career Advancement Opportunities:

  • You will meet with HR to discuss your qualifications and company culture.
  • You will meet with senior managers to assess your fit to this role and discuss further responsibilities and opportunities.
  • You could have the chance to meet with key leaders and learn about career advancement possibilities.

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