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The ideal candidate will provide exceptional client experiences by welcoming clients and managing their experience for optimal outcomes. This includes scheduling and confirming appointments, providing administrative support to clinicians, and efficiently managing day-to-day operations.
Key Responsibilities:
- Welcoming clients and ensuring a seamless experience
- Scheduling and confirming appointments with minimal delays
- Providing high-level administrative support to clinicians (audiologists/audiometrists)
- Managing clinic operations, ensuring smooth day-to-day activities
- Learning and effectively utilizing various software applications
Requirements
To excel in this role, the successful candidate should possess excellent communication and active listening skills, along with resilience, self-motivation, and plenty of energy. Organizational and time management skills are also essential, as is the ability to work autonomously and effectively within a team. A focus on results and the best possible outcomes for both the clinic and clients is crucial.
Desirable Qualities:
- A passion for delivering outstanding client experiences
- Great communication and active listening skills
- Resilience, self-motivation, and plenty of energy
- Excellent organisational and time management skills
- Ability to work effectively within a team
- Focus on results and best possible outcomes
- An interest in learning about features and basic repair/maintenance of hearing aids
Why This Role?
This role offers an opportunity to make a meaningful impact on people's lives by helping them overcome hearing loss and improve their quality of life. As a member of our dynamic and supportive team, you'll contribute to creating a life without limitation through the sense of hearing.
