Hearing Care Specialist
1 week ago
We are seeking a highly skilled and enthusiastic individual to join our team as a Hearing Care Specialist. In this role, you will be responsible for providing exceptional service to our clients, ensuring their needs are met with compassion and understanding.
The ideal candidate will have a passion for delivering outstanding customer experiences and possess excellent communication and interpersonal skills. You will be working in a fast-paced environment, managing multiple tasks and prioritizing your workload effectively.
As a key member of our team, you will play a crucial role in maintaining high standards of customer satisfaction and loyalty. Your ability to work collaboratively with colleagues and provide support when needed will be essential in achieving our goals.
If you are a motivated and dedicated individual who is passionate about making a difference in people's lives, we encourage you to apply for this exciting opportunity.
Key Responsibilities- Welcoming clients and managing their experience for optimal outcomes
- Scheduling and confirming appointments for our clients
- Providing administrative support to our Clinicians (Audiologists/Audiometrists)
- Efficiently managing the day-to-day operations of our clinics
- Learning and competently using a range of software and applications
- A passion for delivering an amazing client experience
- Great communication and active listening skills
- Resilience, self-motivation and lots of energy
- Excellent organisational and time management skills
- Ability to work autonomously and effectively within a team
- Focus on results and the best possible outcomes for both our clinic and our clients
- An interest in learning about features and basic repair/maintenance of hearing aids
- Prior experience in customer service/admin
- Access to discounts from over 500 retailers across Australia
- Generous employee discounts on Sonova Products for yourself and your family
- Online Wellbeing Centre & Employee Assistance Program (EAP)
- Access to the LinkedIn Learning Platform
- Opportunity to grow and develop in your role and beyond
- A values driven and people-centered culture
- Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
- A genuinely rewarding role with purpose and meaning
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