Hospitality Liaison Officer

2 weeks ago

Adelaide, South Australia beBeeCustomerService Full time $40,000 - $80,000
Job Summary

We are seeking a highly skilled Guest Services Representative to join our team.

About the Role

The Guest Services Representative will be responsible for all Front Office activities, including reception, reservations, telephone services, checking guests in/out, rooming of all guests, cashiering and auditing. You will deliver exceptional customer service ensuring guests have a great experience and stay.

You will mostly be supporting guests on arrival, processing check-in/check-out functions, staying informed about daily events and guest feedback, and assisting in supporting the wider team with other duties as required.

Requirements
  • Minimum 6 months experience in a Guest Services/Administration/Reception position preferred
  • Responsible Service of Alcohol (RSA) certificate or willingness to obtain
  • Qualifications in Hotel Management and/or in a Business Administration related field preferred
  • Flexible with nights, weekend and public holiday shifts
  • Strong interpersonal and communication skills, bilingual or multilingual language skills are advantageous
  • You will need a good grasp of reading, writing, basic maths, computers and Property Management System (PMS)
  • Sometimes you will need to lift, push and pull objects up to 23kg. This can involve bending and kneeling
  • Display a commitment to our guests by consistently maintaining a high level of quality at all times
What We Offer
  • Paid birthday leave
  • Hotel perks like accommodation and food & beverage discounts
  • Paid Parental leave
  • Your career journey will be supported through our lifelong development program
  • IHG Career Milestone celebrations
  • Transfer of entitlements as you move and grow with IHG
  • Access to our discount retail platform that makes your pay go further
  • Empowering female leaders of the future through our RISE program

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