Business Operations Specialist
4 days ago
About Us
Canva is a fast-growing technology company that empowers individuals and businesses to create visually stunning designs. Our platform provides a wide range of design tools and resources, making it easy for anyone to create professional-looking graphics, presentations, and documents.
We're committed to delivering exceptional customer experiences through streamlined and scalable systems, optimized contact flow, expert support specialists, customer insights, and self-help tools like our Help Center, Assistant, and chat experience.
We want to ensure that our users have a flawless experience while using Canva products as we scale our way to support 1 billion users.
Job Description
The Operations Business Partner plays a critical role in improving the efficiency and effectiveness of our User Voice Supergroup. This team interfaces with our most valuable partners – our users.
You'll work closely with cross-functional teams and working groups to help Canva achieve operational efficiency, cooperation, and collaboration that our front-line teams need to hit our goals.
- You'll own all team operations end-to-end, ensuring we have built cadences and administrative infrastructure that are essential to building operational excellence and hitting goals.
- You'll communicate optimally to support teams, facilitating relationships to ensure all relevant teams and partners are up to date and working efficiently.
- You'll proactively drive initiatives forward, collaborating with Group leadership and Leadership Operations to connect the pieces and break them down into manageable efforts.
- You'll be the glue of the team, facilitating effective communication among project teams through storytelling, promoting collaboration and cross-functional alignment.
About You
We're looking for someone with experience in Internal Operations, Program or Project Management, Product Operations, or similar roles within start-up or scale-up tech or SaaS product environments or consulting environments.
You should have a keen eye for detail, a strong desire to uphold high standards of excellence, and be truly self-motivated with a desire to constantly learn and develop.
Able to build relationships and rapport quickly and expand internal networks. Ability to operate in ambiguous situations, bringing clarity and confidence to decision-making.
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