
Leadership Excellence Specialist
1 week ago
At the heart of our organisation, we strive for excellence, empathy and fairness, empowering individuals to overcome life's challenges.
Our PurposeWe deliver essential services to over 12,000 people in need every year, providing safe, personal and effective care.
The Great Client Experience PhilosophyWe believe that exceptional client experiences are created by skilled professionals, supported by robust systems, achieving our four care goals: Safe, Personal, Effective and Connected Care, for every individual, every day.
What We're Looking For- A dedicated professional with proven quality governance partnering experience within a comparable environment
- Demonstrated success in implementing and embedding quality management and governance frameworks
You will demonstrate understanding and commitment to creating sustained culture and behaviour change as the key to improving the client experience.
Your ResponsibilitiesAs part of the Great Client Experience Team, you will collaborate with leaders across the organisation to embed and oversee our GCE Quality and Clinical Governance Framework, having a positive impact at point of care.
Key Accountabilities- Embed high quality, evidence-based practices and evaluation processes to monitor, measure, report and inform continuous improvement activities, compliance and innovative outcomes
- Drive Great Client Experience outcomes across our organisation
You will demonstrate energy and personal style to impact and influence others' thinking, constructively challenge decisions and at times, have challenging conversations to create awareness and traction around quality care outcomes for our clients.
What We Offer- Salary packaging (which can add up to $15,900 in tax-free pay per year)
- A competitive salary in accordance with experience
- A strong commitment to your professional and personal development
- A comprehensive Employee Assistance Program
We aim to increase the diversity of our workforce to better meet the differing needs of our clients and to improve equal employment opportunity for our employees.
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