Field Service Technician
3 weeks ago
Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. Our company is built on a foundation of innovation, quality, and customer satisfaction. We strive to provide industry-leading after-sales service and reliable solutions to our customers.
We are committed to supporting our people, rewarding successes, and helping individuals grow. Our career path is designed to provide opportunities for development and advancement, with a focus on quality standards and a safe working environment.
Job SummaryWe are seeking a motivated and enthusiastic individual to join our team as a Field Service Technician. In this role, you will be responsible for performing diagnostic evaluations and mechanical maintenance services on a broad range of Hitachi machinery.
As a Field Service Technician, you will work closely with our technical support staff to achieve efficient outcomes and assist in product improvements. You will also be responsible for completing and submitting relevant documentation and reporting paperwork, as well as maintaining good working relationships with customers, peers, and other departments.
Key Responsibilities- Perform diagnostic evaluations and mechanical maintenance services on Hitachi machinery
- Attend to production breakdowns and undertake diagnostic work
- Participate in build teams commissioning new equipment
- Liaise with technical support staff to achieve efficient outcomes and assist in product improvements
- Complete and submit relevant documentation and reporting paperwork
- Maintain good working relationships with customers, peers, and other departments
- Relevant trade certificate
- Intermediate PC skills, ability to analyze technical data and reports
- Good communication skills
- Safety focus and adherence to site safety processes
- Ability to adapt to different teams, rosters, environments, and workloads
- 100% customer satisfaction with internal and external stakeholders, branches, and suppliers within the HCA family
- Competitive hourly rate + super + overtime (where required) and potential bi-annual bonuses
- Opportunity to work on a wide range of Hitachi Construction Machinery
- Collaborative and flexible roster with a focus on work/life balance
- Access to ongoing OEM training and benefits
- Excellent safe working conditions
We strive to provide the best working environment possible, with a solid network of branches nationally. Our market-leading equipment and quality people are the key to our success, and we aim to provide a safe and healthy working environment for all our employees.
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