Community Library Ambassador

4 days ago

Adelaide, South Australia beBeeCustomerService Full time $42,517 - $70,862
Job Title: Customer Service Representative

We are seeking a highly skilled and enthusiastic customer service representative to join our team. As part of the City Culture Program, you will be responsible for driving excellent library service to all customers by being warm, friendly, and knowledgeable.

In this exciting and diverse role, you will play a key part in enriching customer experience by providing positive, meaningful, and relevant options, choices, suggestions, and referrals.

Key Responsibilities:
  • Delivering Library Services
    • Delivering a program such as Family Storytime, LEGO Club, and Crafternoon.
    • Taking our Library Trike Out and About in the City and talking to people about our library and community centre services.
    • Contributing to our library collection by selecting new items and helping customers to find their next read.
  • Assisting Customers
    • Assisting customers with e-books, accessing public computers, and navigating government online services.
    • Introducing people to new technologies such as 3D printing and Virtual Reality.
    Requirements:
    • Customer Service Experience
      • Experience in delivering a high level of customer satisfaction in a customer service environment is essential.
    • Knowledge and Skills
      • Sound knowledge of the role of the Public Library within the community.
      • Experience supporting customers with using computers, email, and the internet.
      • Experience in the delivery of Library and/or Community services or programs.
      • Previous experience in, or ability to quickly learn, automated library systems and library services.
    Benefits:

This is an amazing opportunity to play a part in being a positive and active member of the Library team and providing excellent customer service in the libraries.

Others:

To be successful in this role, you will have the skills and qualifications listed below:

  • Ability to work in a team environment.
  • Excellent communication and interpersonal skills.
  • Ability to work flexible hours.
  • Willingness to learn and adapt to new technologies.

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