Library Officer

Overview

Library Officer (Patron Engagement) at Flinders University provides frontline customer service to support learning, teaching and research activities. The role involves assisting students and staff with Library spaces and facilities, guiding access to information resources across the Library's collections, helping users with the Learning Management System, handling general enquiries, and referring complex queries to specialist teams as needed. The role also involves working with multiple online systems and print materials as required. You may be required to work across any of the University's Adelaide campuses as needed.

Base pay and position details

Base pay range: A$82,657.00/yr - A$91,222.00/yr

• Continuing | Full-Time
• Higher Education Officer Level 5 | A$82,657 - A$91,222 p.a.
• Location: Kaurna Country / Bedford Park
• View Position Description

Responsibilities

• Provide excellent frontline customer service to students and staff to support learning, teaching and research activities.
• Assist users in the use of Library spaces, facilities and information resources across all Library collections.
• Assist with use of the University's Learning Management System and handle general enquiries, referring more complex enquiries to specialist teams as appropriate.
• Operate multiple online systems and manage print and digital resources as required.

About You / Key Position Capabilities

• Demonstrated experience in frontline customer service with patience and resilience.
• Demonstrated digital literacy and social media skills.
• Ability to work collaboratively within own team and with other teams, considering activities and outcomes from a collaborative perspective.
• Strong written and interpersonal communication skills and presentation skills.

If you feel you don't have all of the experience we are asking for, but your skills are transferable, we would still love to hear from you.

About Flinders University Library

The Library supports the student experience by creating welcoming spaces and offering meaningful support. Initiatives are shaped by student voices, including expanding access across campuses, a Sensory Space at the Central Library, and development of AI tools to drive innovation and strengthen research impact. The Library is committed to fostering a connected, inclusive and forward-thinking environment with spaces, support and resources for students to thrive.

Life at Flinders

Flinders is investing in people and facilities to create contemporary learning and work environments aligned with our values of excellence, innovation, courage and integrity. We aim to be among the top Australian universities and in the top 1% globally. We celebrate diversity and promote equality and opportunity for all.

• 17% Superannuation + salary packaging options
• Flexible working arrangements
• Professional development opportunities and staff study offers
• Commitment to diversity, equity and inclusion for all students and staff
• Vibrant campus life and on-campus health care, gym and childcare facilities (Bedford Park)

Commitment to Reconciliation and Indigenous Employment

Flinders University is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. We strive to be a preferred employer for Aboriginal and Torres Strait Islander peoples and encourage applications from Indigenous peoples for all Flinders vacancies.

• Reconciliation Action Plan
• Indigenous Workforce Strategy

Prescribed Conditions for Employment

• A valid National Police Certificate satisfactory to the University is required before commencing in this position.

How to Apply and Information

• To apply online, visit the Jobs@Flinders portal: JR0000014439 Library Officer (Patron Engagement).
• Submit a Suitability Statement of up to 3 pages addressing the 4 Key Position Capabilities.
• For more information, contact Celine Grinham.

Applications close before 10:00 pm (ACST) on Wednesday, 10 September 2025. Late applications or applications submitted via agencies will not be accepted.

At Flinders we embrace diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and from people of all ages, ethnicities, abilities, sexual orientations, and gender identities.

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