Project Coordinator
1 day ago
About Aliaxis
Vinidex, a member of the Aliaxis group, is a global leader in manufacturing and distribution of fluid handling solutions. As Australia's leading manufacturer and supplier of quality PVC pipe & fittings, PE & PP pipe systems, we have state-based manufacturing sites across Australia with a nationwide distribution network, resulting in a diverse range of career opportunities.
We are committed to creating a workplace that values diversity and inclusivity. We welcome applicants of all genders and backgrounds to join our team.
About the Role
The purpose of this position is to provide leading customer management, pricing, and coordination of major customer projects, contracts, and general end-to-end customer service to our customers within the Civil Direct market segments.
Key Responsibilities
- Manage end-to-end customer relationships, including orders, projects, and contracts, with selected customers across the East Coast of Australia.
- Compile and submit tender documents relevant to the civil and infrastructure market.
- Manage key customer relationships, including quotes, phone/email queries, orders, and relationships against a set range of KPIs.
- Provide exceptional customer experience by maintaining effective communication both internally with key stakeholders and externally with our Civil Direct customers.
- Adhere to agreed KPIs around project timelines, pricing, order management, and delivery.
- Support the external sales team to successfully execute key account plans of agreed customers.
- Support a safety-first culture through visible and effective leadership and workforce engagement, to achieve the best possible standards of workplace safety.
Requirements
- Experience in customer service, project administration, or pricing required.
- Current or previous experience working for a distributor or supplier to the Plumbing, Hardware, Civil, or Irrigation market segments.
- A resilient and positive personality and exceptional communication skills can collaborate with both internal and external stakeholders.
- Ability to manage and deliver upon complex orders and major projects.
- SAP business technology platform experience highly preferable.
Benefits
- Hybrid flexible working arrangements.
- Generous paid parental leave for both primary and secondary carers.
- Competitive salary and an annual bonus based on performance.
- Access to our Employee Assistance Program for staff and family members.
- Employee Recognition Programs and Service Awards.
- Global organisation with career development opportunities.
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