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Project Coordinator

2 months ago

Smithfield, New South Wales, Australia Aliaxis Full time
{"About the Role": "

Customer Management and Project Coordination

As a key member of the Aliaxis team, you will be responsible for providing exceptional customer service and managing major customer projects, contracts, and end-to-end customer service to our customers within the Civil Direct market segments.

Key Responsibilities include:

  • End-to-end management of orders and projects (medium, large, and major projects) with selected customers across the East Coast of Australia.
  • Compilation and submission of tender documents relevant to the civil and infrastructure market.
  • Manage selected key customers including quotes, phone/email queries, orders, and relationships against a set range of KPIs.
  • Provide great customer experience by maintaining effective communication both internally with key stakeholders and externally with our Civil Direct customers.
  • Strict adherence to the agreed KPIs around project timelines, pricing, order management, and delivery.
  • Provide positive support to the external sales team to successfully execute key account plans of agreed customers.
  • Support a safety-first culture through visible and effective leadership and workforce engagement, to achieve the best possible standards of workplace safety.

Requirements:

  • Experience in customer service, project administration, or pricing required.
  • Current or previous experience working for a distributor or supplier to the Plumbing, Hardware, Civil, or Irrigation market segments.
  • A resilient and positive personality and exceptional communication skills can collaborate with both internal and external stakeholders.
  • Ability to manage and deliver upon complex orders and major projects.
  • SAP business technology platform experience highly preferable.

Benefits:

  • Hybrid flexible working arrangements.
  • Generous paid parental leave for both primary and secondary carers.
  • Competitive salary and an annual bonus based on performance.
  • Access to our Employee Assistance Program for staff and family members.
  • Employee Recognition Programs and Service Awards.
  • Global organisation with career development opportunities.

We are committed to creating a workplace that values diversity and inclusivity. We welcome applicants of all genders and backgrounds to join our team.

"}