Financial Services Representative

6 days ago

Chatswood, Australia beBeeCustomerService Full time $60,000 - $80,000
About Our Customer Service Role

At our company, we are seeking highly motivated and customer-focused individuals to join our team as Customer Service Officers.

This role involves providing prompt, professional, and high-quality support to clients through multiple communication channels.

  • Deliver exceptional customer service via phone, live chat, and email.
  • Maintain high service-level standards, ensuring inquiries are handled efficiently and professionally.
  • Address client concerns with a proactive and solution-oriented approach.
  • Work collaboratively with internal teams to resolve customer queries promptly.

Clients will also be assisted with payment-related inquiries, including deposits and withdrawals, and trading inquiries in a timely and accurate manner.

Key Qualifications & Skills

To excel in this role, candidates should have:

  • A passion for delivering top-tier customer service with a client-first mindset while adhering to industry best practices.
  • Minimum 2 years' experience in customer success or a similar role within the financial services or fintech industry.
  • Familiarity with trading platforms such as MT4 or MT5 is an advantage.
  • Strong technical proficiency and ability to troubleshoot software-related issues.

In addition, successful applicants should possess strong communication, interpersonal, and organizational skills, as well as excellent written and verbal communication skills in English.

Your Career Development

We are committed to your success. Comprehensive training and continuous support will be provided to equip you with the skills and knowledge required to excel in this role.

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