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Key Operations Role

2 weeks ago

Wollongong, New South Wales, Australia beBeePlanner Full time $75,840 - $85,920
Operational Planner

We are seeking a skilled Operational Planner to work closely with participants and their representatives, providing operational and administrative support that directly impacts people's lives.

The role involves analysing participant records using relevant policy, guidelines, and legislation to make informed funding decisions. You will work with participants and their representatives via phone to understand current circumstances and spending patterns. Additionally, you will maintain high-quality records in line with process guidelines and standard operating procedures.

  • Analyse participant records to make informed funding decisions.
  • Work with participants and their representatives via phone to understand current circumstances and spending patterns.
  • Maintain accurate and up-to-date records of participant interactions and decisions.
  • Research and review decisions, managing moderately complex cases with guidance from senior staff.
  • Complete administrative and data entry tasks accurately and within set timeframes.

This is an entry-level position requiring strong written and verbal communication skills, ability to manage sensitive or difficult conversations with empathy and professionalism, solid IT skills including data entry and analysis, strong time management and workload prioritisation skills, and flexibility to work independently and as part of a collaborative team.

About You

You must be an Australian Citizen and able to obtain and maintain a National Criminal History Check and other background checks as required.

What We Offer

We provide a supportive, inclusive, and purpose-driven team environment with hybrid work arrangements available after training, allowing for a great work-life balance while making a meaningful contribution.

Seniority Level

Entry-level

Employment Type

Contract position | Full-time position

Job Function

Sales and Business Development

Industries

Technology, Information and Media