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Chief Guest Experience Officer

2 weeks ago

Brisbane, Queensland, Australia beBeeRevenue Full time $90,000 - $110,000
Job Title

As a Reservations Manager, you'll play a pivotal role in delivering exceptional guest experiences and maximising revenue.

Key Responsibilities:
  • Lead a high-performing team to deliver seamless booking experiences and drive occupancy.
  • Manage room inventory, rate strategies, and distribution systems to optimise revenue and growth.
  • Collaborate with cross-functional teams to align strategies and drive performance.
  • Develop and mentor team members to uphold luxury standards and service principles.
  • Analyse booking trends, prepare reports, and contribute to forecasting and budgeting.
  • Ensure compliance with brand standards, policies, and data privacy regulations.
Requirements:
  • Proven experience in hotel reservations or front office leadership is essential.
  • Strong understanding of revenue management, distribution systems, and booking platforms preferred.
  • Excellent communication, organisational, and problem-solving skills are critical.
  • A passion for guest service and a commitment to luxury standards is necessary.
  • Ability to lead, motivate, and develop a high-performing team is crucial.
  • Full working rights in Australia are required.
  • Flexible availability across a rotating roster, including weekends and public holidays, is necessary.
What We Offer:
  • Global career pathways and access to industry-renowned training through our Academy.
  • Exclusive benefits, including generous discounts on food and beverage, accommodation, and professional development opportunities.