Guest Experience Officer

6 days ago

Brisbane, Queensland, Australia Ingenia Communities Full time

About the Community Conveniently located close to shopping, dining and entertainment precincts as well as education, medical and employment hubs, Ingenia Rental Taigum provides the ideal affordable rental accommodation option for singles, couples and families.
About the Role Provide an exceptional Resident experience by delivering genuine customer service to our residents.
You will also be responsible for being the first point of contact for our residents and ensuring the efficient operation of reception.
This position is casual, with the potential for additional hours to be picked up during peak periods.
Key Accountabilities Welcome every Resident to Ingenia Rentals, explaining the community, surrounding area, amenities and activities.
Conducting showings for vacant homes.
Liaising with prospective tenants and advising of availability.
Process tenancy applications.
Organising exit cleans and other repairs as needed.
Ensure seamless and efficient move ins and move outs, following correct procedures.
Lock up facilities including but not limited to office, vacated rooms, common areas and gates.
Attend to matters including but not limited to noise complaints, community disturbance, washing tokens etc.
Carry out routine walk around, and perimeter checks to ensure all residents and guests are abiding by site rules.
Register any issues in terms of housekeeping, maintenance, office, common areas etc.
Use of computer programmes (Newbook, MS Office) to maintain databases in relation to guests and residents.
Attend to general receptionist duties including answering calls and emails, filing and any other duties as assigned by management.
About You Strong computer literacy skills Excellent customer service and sales skills Confident in decision making and able to work with minimal supervision.
Excellent interpersonal and communication skills Proactive team player Well organised and time conscious Confident and proficient at dealing with people.
Keen eye for detail Benefits Security of working for an ASX listed organisation Discounted holiday rates at Ingenia Holiday parks Employee rewards and recognition program If you wish to join a successful team in a growing company, please click on the Apply for this job button and submit your resume.
Please note that to be considered for this role you must be able to work in Australia and be residing in Australia at the time of application.
Applicants must have a passport or birth certificate and photo ID to evidence this requirement.
You will be required to complete a National Police History Check for this role.
No agencies please.Culture and Benefits In return, we offer a competitive package, flexibility (including working from home for some roles), extensive training and development, career progression and generous reward and recognition programs including some amazing discounts at our Holiday Parks... so come join the team and apply now
We look forward to receiving your application.
Please note that to be considered for this role you must be able to work in Australia and provide evidence of working rights.
All employees of Ingenia Communities must undergo a National Police Check.

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