Client Services Consultant

3 weeks ago


Erina, New South Wales, Australia Cerebral Palsy Alliance Full time

Location

Erina, NSW, Australia

Cerebral Palsy Alliance values diversity, fosters an inclusive culture, and champions equitable opportunities. We encourage applications from candidates with diverse backgrounds, including people with disability, Aboriginal & Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, and the LGBTQIA+ community.

We are seeking a Client Services Consultant to join our team. This role covers client relationship management, connecting clients with services and supports, and supporting customer service functions, including scheduling appointments and managing incoming calls.

The ideal candidate will deliver high-quality client engagement and management services, ensuring families are connected with the right services to meet their needs in a timely manner. You will also resolve day-to-day service delivery queries and issues, prioritizing workflow to efficiently manage your caseload.

Key Requirements

  • Commitment to the rights of people with disability
  • Outstanding customer service skills
  • Ability to work independently and as part of a team
  • Experience working toward KPIs
  • Good time management and workflow prioritisation skills
  • Proficient with the Microsoft Office suite of programs (Word, Excel, Outlook)
  • Salesforce or Customer Relationship Management (CRM) system experience desirable
  • Working with Children Check, or willingness to obtain
  • Disciplined phone call and client activity logging
  • Flexible and collaborative approach to work

What We Offer

  • Access to a tax-free meal, entertainment & venue benefit card valued at $2,650 per year
  • 12 weeks paid parental leave and 2 weeks paid partner leave
  • 3 additional leave days each year (conditions apply)
  • $100 per year well-being allowance that you can use to enhance your wellbeing
  • Discounted gym membership for you and your family, using Fitness Passport
  • Employee Assistance Program
  • Paid Employee Referral Bonus Program

Application Instructions

Please click 'Apply' to complete your application.



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