Retail Leadership and Operations Expert

1 week ago

NewcastleMaitland, Australia beBeeLeadership Full time $60,000 - $80,000
Key Job Details

The Assistant Store Manager plays a pivotal role in delivering exceptional customer experiences, meeting sales targets, and maintaining high standards. They support the Store Manager by overseeing day-to-day operations, coaching, and motivating the team.

This is a hands-on leadership position requiring strong communication skills and a passion for retail excellence.

Main Responsibilities
  1. Customer Experience
    • Support excellent brand presentation and customer service.
    • Address customer issues promptly and effectively, escalating when needed.
    • Assist in delivering engaging brand stories and maintaining visual merchandising standards.
  2. Sales and Performance
    • Support the Store Manager in achieving sales targets.
    • Monitor sales performance and contribute ideas to improve store results.
    • Optimise labour scheduling to align with sales goals.
  3. Team Leadership
    • Lead, coach, and motivate the store team to deliver high performance.
    • Support recruitment, onboarding, and training initiatives.
    • Maintain open communication with the Store Manager and contribute to a positive store culture.
    • Conduct regular performance feedback and support development opportunities.
  4. Operational Management
    • Oversee daily store operations including stock management, visual merchandising, and compliance.
    • Ensure all workplace health and safety standards are upheld.
    • Complete retail compliance audits and store administration tasks.
Personal Attributes and Qualifications
  • Strong communication and interpersonal skills.
  • Team player with a proactive, hands-on leadership style.
  • Flexible, adaptable, and solution-focused.
  • Customer-centric with a passion for delivering outstanding retail experiences.
Requirements
  • 2+ years of experience in retail leadership, preferably in an assistant or supervisory role.
  • Experience coaching and motivating teams to meet targets.
  • Familiarity with retail operations and visual merchandising.
Why Work Here?

You'll enjoy numerous exciting benefits, including:

  • 50% discount on all brands.
  • Generous clothing allowance per year.
  • Monthly and seasonal bonus potential.
  • Employee Assistance Program for you and your family.
  • Recognition and Service awards.
  • Employee Referral Program.
  • APG Academy – a structured training and development program to grow your career.

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