Team Manager

Point Care offers a wide range of disability services. Our goal is to support people with disabilities in achieving their goals.

We are seeking a highly skilled and experienced Senior Team Manager to oversee the day-to-day operations of our team. The successful candidate will be responsible for managing a diverse group of support workers, ensuring they have the necessary skills and knowledge to provide high-quality care to our clients.

The ideal candidate will have excellent leadership and management skills, as well as strong communication and interpersonal skills. They will be able to multitask and manage multiple clients simultaneously, while maintaining a focus on delivering exceptional results.

• Recruitment and Supervision: Recruit, appraise, manage, educate, and monitor the performance of support workers. Ensure suitably qualified and experienced personnel are available to provide quality care for clients.
• Scheduling and Allocation: Oversee the scheduling and allocation of support workers to ensure client needs are met efficiently. Assist with the onboarding of new support workers.
• Performance and Compliance: Ensure all Key Performance Indicators (KPIs) are met in accordance with management directives and compliance requirements. Prepare and submit regular performance and compliance reports to the Client Regional Coordinator.
• Sales and Business Development: Work closely with the Business Development Coordinator to meet and exceed sales targets. Identify and pursue new business opportunities within the NDIS sector.
• Client Relationship Management: Maintain and build relationships with existing participants, Support Coordinators, Plan Managers, and Allied Health Professionals. Act as the primary point of contact for NDIS clients, addressing and resolving any issues or concerns.
• Client Onboarding and Support: Manage the initial assessment, intake, and onboarding processes for new participants. Assist clients with their NDIS plan, including goal setting, planning, and budget management.
• Administrative Duties: Maintain clear and accurate records. Develop and control a records management system for the receipt, custody, control, preservation, and retrieval of records.
• Internal Audits and Compliance: Attend existing Supported Independent Living (SIL) homes and report findings as part of internal audit processes.
• Brand Awareness and Networking: Act as the face of the business, building brand awareness and networking across the disability and community care sector.
• On-call Duties: Assist with on-call and after-hours duties as scheduled.

• Qualifications: Relevant three-year degree with two years of relevant experience; associate diploma with relevant experience; or lesser formal qualifications with substantial years of relevant experience.
• Experience: At least 2 years of experience in team leadership or support management within the NDIS sector.
• Knowledge: Strong understanding of the NDIS and its guidelines, statutory requirements relevant to work, and organisational programs, policies, and activities. Strong communication and interpersonal skills. Ability to multitask and manage multiple clients simultaneously. Strong problem-solving and conflict resolution skills. Leadership and team management skills. Proficiency in Microsoft Office Suite and data analysis software.
• Specialist Expertise: Ability to provide specialist advice in their relevant discipline and supervise various functions within a complex work area or activities.
• Time Management: Skills in managing time, setting priorities, planning, and organizing own work and that of lower classified staff and/or volunteers. Access to ongoing training and development opportunities.