Customer Liaison Officer
1 week ago
A key role in our organisation is to ensure the delivery of exceptional customer service. As a Customer Service Officer, you will play a vital part in providing a seamless experience for our customers.
- The primary responsibility of this role will be to manage customer enquiries and provide timely responses to resolve any issues that may arise.
- You will work closely with sales teams and other internal stakeholders to coordinate logistics and meet lead times while maintaining high standards of customer satisfaction.
In order to succeed in this position, you must possess excellent communication skills and be able to build strong relationships with both internal and external customers.
About the RoleThis full-time opportunity is ideal for an individual who enjoys working in a dynamic environment and is committed to delivering outstanding results.
- The successful candidate will have a proven track record of resolving customer complaints and improving customer satisfaction levels.
- Key responsibilities include:
- Managing customer orders and processing payments in a timely manner.
- Coordinating logistics and ensuring that goods are delivered on time.
- Communicating effectively with customers and responding promptly to their queries.
- Collaborating with internal teams to achieve business objectives.
- Ensuring compliance with company policies and procedures at all times.
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