Platform Expert Leader

2 weeks ago

Melbourne, Victoria, Australia beBeeService Full time $182,600 - $228,010
Job Title

We are seeking a highly accomplished ServiceNow Technology Lead who combines deep platform expertise to oversee and drive delivery excellence.

  • A seasoned professional with expertise in ServiceNow technology is required to lead the design, configurations and management of multi-tenanted and dedicated client owned ServiceNow platforms.

Key Responsibilities
  1. Drive innovation and automation initiatives to reduce manual effort, improve operational efficiency, and enhance user experience.
  2. Oversight of platform governance, including change management, release management, and solution documentation, ensuring consistent, scalable, and high-quality maintenance and implementation.
  3. Collaboration with business stakeholders, sales and pre-sales teams to support proposals, solutioning, demos and customer workshops, ensuring ServiceNow offerings meet client requirements.
  4. Mentor and guide team members, fostering a culture of innovation, collaboration, and operational excellence.
  5. Champion best practices across ServiceNow and associated tools.
  6. Develop, maintain, and communicate standard operating procedures (SOPs), process documentation, and guidelines, embedding operational excellence and governance.
  7. Design and deliver reporting dashboards and analytics that provide actionable insights for business and IT stakeholders.
  8. Cross-functional collaboration and leadership to align platform strategy, process improvements, and data insights with business objectives.

Benefits

Join our diverse collective of free-thinkers, entrepreneurs, and industry experts, and discover opportunities for growth, hybrid working arrangements, flexible benefits, career development, and access to external certifications.

Your career will be empowered by a collaborative community of colleagues worldwide, enabling you to reimagine what's possible.

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