Assistant Night Manager
1 month ago
We are seeking a highly skilled and experienced Hotel Nighttime Operations Manager to join our team at Holiday Inn. As a key member of our Front Office team, you will play a pivotal role in ensuring the smooth operation of our hotel during the night shift.
Key Responsibilities:
- Lead the Front Office team during the night shift, ensuring exceptional service delivery and guest satisfaction.
- Delegate tasks and responsibilities to team members, ensuring all service levels and guest requests are met.
- Complete night reports in a timely and accurate fashion, providing valuable insights for hotel management.
- Take the lead in emergency situations, ensuring the safety and security of guests and staff.
- Drive hotel targets related to guest recognition, satisfaction, and IHG One Rewards enrolments.
- Coach and mentor team members to support their development and career growth.
- Process payments, manage guest check-ins and check-outs, and provide exceptional customer service.
Requirements:
- Minimum 1 year experience in hotel Front Office, with leadership experience highly desired.
- Ability to independently handle guest issues and make autonomous decisions.
- Strong verbal and written communication skills, with attention to detail.
- Proficient in the use of Microsoft Office and Opera.
- Ability to work a 7-day roster, including weekends and public holidays, with some flexibility required.
- A full Victorian drivers licence.
- Valid Responsible Service of Alcohol certificate.
- Valid First Aid & CPR certificate.
- Working rights to work full-time in Australia.
What We Offer:
We provide a competitive salary, a wide range of benefits, and a supportive work environment that encourages growth and development. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
Why Join Us:
At Holiday Inn, we value our employees and provide them with the tools and support they need to succeed. We promote a culture of trust, support, and acceptance, and we are committed to supporting wellbeing in your health, lifestyle, and workplace.
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