Airport Night Auditor/Lead Operator

17 hours ago


Melbourne Airport, Australia Accor Full time
Overview

The Novotel & ibis styles Melbourne Airport is a new dual-branded hotel located near Terminal 4, Melbourne Airport.

Compensation Package

We offer an attractive remuneration package, including a competitive salary range of $65,000 - $80,000 per annum, plus additional benefits such as:

  • All Heartsist employee benefit card offering discounts on food and beverage at Accor properties worldwide
  • Complimentary car parking
  • Mental health and well-being support initiatives
  • Access to our Employee Assistance Program
Job Description

This role involves working as part of a team to deliver exceptional customer service to guests, ensuring accurate and efficient registration and departure processes. The successful candidate will have previous experience as a Night Auditor, strong knowledge of Opera PMS, and excellent communication skills.

Responsibilities:

  1. Assist the Night Manager in cross-checking and balancing work completed during the day for all outlets on a shift basis.
  2. Ensure the highest level of customer service is offered and maintained at all times to all guests.
  3. Provide efficient service for guest registration and departure.
  4. Maintain accurate guest accounts and provide accurate, helpful information.
  5. Maintain strict security procedures to ensure guest confidentiality and safety.
  6. Take responsibility of Night Manager duties in their absence.
Requirements

To be successful in this role, you will need:

  1. Previous Night Auditor experience preferable.
  2. Strong knowledge of Opera PMS.
  3. Exceptional grooming, presentation, and communication skills.
  4. An ability to work night shifts across a 7-day roster.
  5. An open, unrestricted driver's license – confidence in driving is essential.
  6. Responsible Service of Alcohol Certificate – Victoria.
Benefits

In addition to the above compensation package, we offer ongoing training and development opportunities through our 'Learn Your Way' Academy platforms. This includes virtual webinars, face-to-face training, and self-paced learning. We also prioritize diversity and inclusion, encouraging everyone to adapt and develop our processes to embrace others.


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