Airport Night Auditor/Lead Operator
17 hours ago
The Novotel & ibis styles Melbourne Airport is a new dual-branded hotel located near Terminal 4, Melbourne Airport.
Compensation PackageWe offer an attractive remuneration package, including a competitive salary range of $65,000 - $80,000 per annum, plus additional benefits such as:
- All Heartsist employee benefit card offering discounts on food and beverage at Accor properties worldwide
- Complimentary car parking
- Mental health and well-being support initiatives
- Access to our Employee Assistance Program
This role involves working as part of a team to deliver exceptional customer service to guests, ensuring accurate and efficient registration and departure processes. The successful candidate will have previous experience as a Night Auditor, strong knowledge of Opera PMS, and excellent communication skills.
Responsibilities:
- Assist the Night Manager in cross-checking and balancing work completed during the day for all outlets on a shift basis.
- Ensure the highest level of customer service is offered and maintained at all times to all guests.
- Provide efficient service for guest registration and departure.
- Maintain accurate guest accounts and provide accurate, helpful information.
- Maintain strict security procedures to ensure guest confidentiality and safety.
- Take responsibility of Night Manager duties in their absence.
To be successful in this role, you will need:
- Previous Night Auditor experience preferable.
- Strong knowledge of Opera PMS.
- Exceptional grooming, presentation, and communication skills.
- An ability to work night shifts across a 7-day roster.
- An open, unrestricted driver's license – confidence in driving is essential.
- Responsible Service of Alcohol Certificate – Victoria.
In addition to the above compensation package, we offer ongoing training and development opportunities through our 'Learn Your Way' Academy platforms. This includes virtual webinars, face-to-face training, and self-paced learning. We also prioritize diversity and inclusion, encouraging everyone to adapt and develop our processes to embrace others.
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