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Cryptocurrency Account Manager

2 months ago

City of Yarra, Australia Caleb & Brown Full time

About Our Company

Caleb & Brown is a leading digital currency exchange that provides personalized brokerage services to over 26,000 clients in more than 100 countries. We offer a highly personalized service where clients work directly with a broker who provides guidance and support on a wide range of cryptocurrency assets.

Our Unique Service

We offer a premium service, ensuring clients are all provided with a 24/7 team surrounding every element of their account.

Job Description

As a Cryptocurrency Account Manager, you will play a vital role in supporting our sales team and providing exceptional service to our clients. Your primary responsibilities include working with clients to initiate trades and guiding them through our operational processes. Your actions will be pivotal to ensuring clients safely and efficiently navigate the cryptocurrency marketplace.

Key Responsibilities

  • Work closely with clients to understand their trading needs and preferences
  • Provide personalized guidance and support on cryptocurrency assets
  • Initiate trades and manage client accounts
  • Collaborate with the sales team to achieve business objectives
  • Ensure timely and effective communication with clients

Requirements

  • Excellent communication and customer service skills
  • Ability to handle multiple tasks and manage time effectively
  • Detail-oriented with strong problem-solving skills
  • Strong work ethic and desire to work in a fast-paced environment
  • Modest understanding of cryptocurrency markets and infrastructure preferred but not mandatory

Preferred Qualifications

  • Experience in client-facing roles
  • Bachelor's degree in business or equivalent

What We Offer

  • Learn from a team of experienced cryptocurrency and traditional finance experts
  • Ongoing training and industry development
  • Regular team events